John is a senior retail executive with more than 20 years of success in driving growth by creating and executing world-class brand strategies, optimizing store operations, and overseeing large, high-performance teams. Most recently, he helped Old Navy achieve a record-breaking sales year by leading the $1.9B, 370-store Western US territory.John has served effectively on the executive leadership teams of multibillion-dollar retail businesses and cultivated goal-oriented, results-driven cultures in which people work together to be successful.As a high-integrity leader, he thrives on solving problems with creative solutions and enjoys developing talent to help people grow in their careers. John is also passionate about improving the customer experience, innovating the in-store and digital retail experience, and developing long-term brand plans that breed loyalty and exceed sales targets.Among John’s additional career highlights are:• Growing sales from $728M to $1.3B by creating infrastructure that enabled expansion from 75 to 200 stores.• Boosting overall sales by $76M (9%) in two years and online sales by 21% in 2018 for $850M business in Canada.• Increasing gross margins by 8% and leading online sales strategy to make e-commerce 34% of total Canada business.
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Vice President West TerritoryOld Navy Jun 2020 - May 2022San Francisco, Ca, Us► Developed brand strategies for a $1.9B, 370-store, 12K-employee region that contributed to the Fortune 500 fashion brand achieving a record-breaking sales year in 2021.► Improved service scores by 20%+ in 2 years by creating and enforcing a “customer culture” with new tools and tactics.► Achieved a record 3.9M loyalty card enrolments in 2021 (108% of goal) by focusing stores on promoting the program.► Drove record 200K+ volunteer hours in the territory in 2021 after achieving a 136% YoY increase by creating a culture of healthy competition and promoting the brand value of “volunteering” on a store-by-store basis.► Reduced District Manager turnover to the lowest in the company in 2021 and promoted key staff to senior roles. -
Vice President & General Manager/Brand Execution, CanadaOld Navy Jan 2018 - Jun 2020San Francisco, Ca, Us► Grew overall sales by $76M (9%) in two years by driving a successful restructure to make the $850M, 110-store Canada region the first omni-business in the company. In 2018, achieved record omni sales of 9% and increased gross margins by 8%, notably growing online sales by 21% to make the channel 34% of total business in Canada.► Enhanced online business through strategic inventory investments, digital marketing, category growth, site experience, and pricing opportunities to increase yield. Created unique strategies around holidays, weather, and market competition.► Developed strategies to grow online sales from 34% to 40% of total business and launched beauty concepts to boost sales and market share. -
Chief Retail Officer/Chief Officer Of Brand ExperienceUrban Outfitters 2013 - 2017Philadelpia, Pa, Us► Led retail operations across 200 stores with a total of 12K staff and $1.3B in annual sales for this Fortune 1000 “youth culture” lifestyle brand. Optimized the omnichannel customer experience while improving financial results and brand loyalty and leading a North America store reformat.► Improved customer NPS to 70% in 6 months by developing a multichannel service approach, including a new ship-from-store process.► Reduced SG&A costs and restored historic profitability by leading an organizational restructure to create leaner, more efficient store and leadership teams in response to the explosive surge in online business.► Generated highly positive press and consumer buzz by spearheading a project to create branded lifestyle spaces, including a rooftop bar that was voted a top-10 best in Brooklyn, award-winning restaurants, and more. The media coverage enabled merchants to attract sought-after brands that were previously hesitant to sell to Urban Outfitters.► Helped make Urban Outfitters the second-largest vinyl record seller in North America by leading in-store visual merchandising teams in creative development and partnering with merchants on product assortment and storytelling. -
Executive Director Of StoresUrban Outfitters 2007 - 2013Philadelpia, Pa, Us► Oversaw North America store operations comprising 8K staff across financials, recruiting, training, communications, and real estate. Led in-store visual merchandising and operations teams and managed full retail 4-wall P&L.► Grew sales from $728M to $1.3B in 6 years by creating teams and infrastructure that enabled expansion from 75 to 200 stores; achieved record net income of 17.5% to 19.5% (ranking among all-time records).► Developed and executed a plan that made Urban Outfitters one of the first retailers to successfully implement omnichannel capabilities, including online fulfillment, mobile POS, and ship-from-store for products that were out of stock. -
Store Manager, District/Regional Manager, Visual DirectorUrban Outfitters 1994 - 2007Philadelpia, Pa, Us
Frequently Asked Questions about John Hauser
What is John Hauser's role at the current company?
John Hauser's current role is Retail & Store Operations Leader | Drives Growth Through Brand Strategies | Enhances Customer Experience & Loyalty.
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