At FrontLine, we provide service and support to Australian independent retailers and their suppliers. We function as a not for commercial profit, member based retail buying group, working on behalf of the retailer and supplier in areas such as accounting and administration, negotiating discounts and trading terms, group buying opportunities and new technologies, particularly in online retail and wholesale websites.

Started with sleepdoctor in the good old days 35 years ago

To speak and act on behalf of retailers to ensure ongoing development, sustainability and economic security for the sector. To support and encourage each other to achieve great success for retailers.

Responsibilities for customer management include:o Resolution of higher level problems and complaints;o Discussion of technical issues and advice;o Negotiation and customer support for corporate and larger clients. Inventory responsibilities include:o Meeting set corporate KPI’so Aged stock, stock turnover and returns;o Purchasing;o Supplier and exclusivity negotiations;o Setting sale price and write down of aged and clearance stock;

Operations Manager $20 million turnover Responsible for the management of staff, customers and inventory for the store. Staff management responsibilities include:o Recruitment and termination of staff;o Performance reviews and negotiation of pay rises;o Disciplines and grievances;o Oversee and sign off on payroll;o Design of commission structure;o Organisation of staff training;o Creation of rosters and delegation of work;o Develop policy and… Show more Operations Manager $20 million turnover Responsible for the management of staff, customers and inventory for the store. Staff management responsibilities include:o Recruitment and termination of staff;o Performance reviews and negotiation of pay rises;o Disciplines and grievances;o Oversee and sign off on payroll;o Design of commission structure;o Organisation of staff training;o Creation of rosters and delegation of work;o Develop policy and procedure i.e. shoplifting, customer care, stock control,smoking and staff breaks. Responsibilities for customer management include:o Resolution of higher level problems and complaints;o Discussion of technical issues and advice;o Negotiation and customer support for corporate and larger clients. Inventory responsibilities include:o Meeting set corporate KPI’so Aged stock, stock turnover and returns;o Purchasing;o Supplier and exclusivity negotiations;o Setting sale price and write down of aged and clearance stock;o Shrinkage (reduced from $100K to $4 - $5K within a 3-4 month period.Currently well below KPI of -1%). Show less

Owner Commissioned and oversaw the construction of a new Sleep Doctor store. Responsible for all aspects of the design and build from sourcing location andinvestors through to fit out and store opening. Management of 4 permanent and 8 casual staff. Achieved $4 million turnover within a 4 year period and became largestindependent bedding store in metropolitan Sydney. Awarded 4 Small Business Awards and nominated as finalist in Champion ofChampion Business… Show more Owner Commissioned and oversaw the construction of a new Sleep Doctor store. Responsible for all aspects of the design and build from sourcing location andinvestors through to fit out and store opening. Management of 4 permanent and 8 casual staff. Achieved $4 million turnover within a 4 year period and became largestindependent bedding store in metropolitan Sydney. Awarded 4 Small Business Awards and nominated as finalist in Champion ofChampion Business Awards. Designed and implemented web based POS system which took into accountsupplier delays and was implemented into all Sleep Doctor stores. Twice elected to the position of Chairman of the Sleep Doctor committee. Show less

Owner Originally purchased “Bedroom Basement” bedding business. Expanded within a 5 year period to include 4 stores, 22 staff and sales over $5million per annum. Responsible for all facets of store management. Negotiated agreement with 10 other independent stores to join together as onegroup to become the Sleep Doctor franchise. Designed and built franchise agreement for original 10 stores and signed up newfranchisee’s. Sold original 4 stores to build… Show more Owner Originally purchased “Bedroom Basement” bedding business. Expanded within a 5 year period to include 4 stores, 22 staff and sales over $5million per annum. Responsible for all facets of store management. Negotiated agreement with 10 other independent stores to join together as onegroup to become the Sleep Doctor franchise. Designed and built franchise agreement for original 10 stores and signed up newfranchisee’s. Sold original 4 stores to build new store in Campbelltown. Show less

Councillor Elected Council representative. Chaired Works Committee - $100 million budget. Responsible for setting policy for the 500 outdoor staff within Council.