Perform hardware and software installations, configurations and updates as needed. Deliver outstanding technical support to company staff through phone, in-person, and electronic channels, ensuring timely issue resolution. Independently troubleshoot and diagnose technical problems, implementing corrective actions and escalating to third-party IT providers when necessary.Key Successes:• Achieve an annual average of 100+ resolved tickets, ensuring efficient and effective technical problem-solving.• Successfully address 95% of technical issues independently, minimizing reliance on external IT providers.• Maintain and update records, ensuring accurate documentation and user instructions.• Created user-friendly "how-to" instructions addressing common technical problems.

Managed financial transactions for the poker room, ensuring accuracy and adherence to procedures. Trained and mentored a new cashier, imparting critical knowledge of procedures, casino rules, and customer interactions.

Supported a network infrastructure comprising over 20 routers, switches, and Wi-Fi Access Points. Delivered responsive support to student inquiries, resolving challenges within 24 hours to enhance the learning experience. Ensured compliance with lab policies and procedures, contributing to a productive and secure environment.

Reported to the Building Manager, accountable for ensuring the security of the building, provided visitors with information and made people feel welcome.Key Successes:• Held 8 events with 80 – 100 guests.• Greeted 40+ people daily.• Set-up of equipment in the auditorium as needed, including sound equipment, projector, spotlights, 4 – 6 tables and 100 – 120 chairs.

Reported to the Poker Room Manager, enforced all rules in accordance with AGLC regulations; interacted with guests to make them feel welcome and comfortable.Key Successes:• Assigned 8 – 12 dealers to tables.

Reported to the Poker Room Manager, maintained thorough understanding of policies, procedures, and regulations.

Reported to the Route Co-ordinator, responsible for merchandised Frito-Lay's complete line of quality products to existing accounts.Key Successes:• Trained new staff.• Order products from a store for the upcoming week.