John Heiberger Email & Phone Number

Neenah, WI, US

Simplifying the complex and driving operational excellence is at the core of every engagement. Lucilium begins by understanding your goals, mission, and brand. Achieving the highest degree of service with the least amount of friction encompasses all of our efforts. After the options have been considered, and decisions made, Lucilium can deliver and measure.

Neenah, WI 54956

Delivering contact center services from strategy to project delivery. Responsible for meeting the needs of our clients; implementations, support, integrations, connections, and gateways. Currently working with a variety of technology solutions and clients throughout the world. Building a diverse team of professionals with the passion and tenure that is.

Built a contact center practice focused on providing business solutions through the use of technology. Responsible for strategy, business development, marketing, and client retention. Drove business by conducting pre-sales assessments and consulting. Created compounding return-on-investment studies that clients could easily understand, own, and promote.

Performed new business development and consulted with clients and prospects in the optical, photography, distribution, and manufacturing markets. Focused on high yielding service opportunities that use a combination of outsourced call center services and technology offerings. Engineered return on investment models to drive new business and value.

Led a combined team of sales associates, service associates, managers, trainers, and directors in an effort to increase sales and decrease expense while improving customer satisfaction. Managed a diverse portfolio of clients in Manufacturing, Shipping, Technology, Consumer Product Goods, Payroll, Fitness/Lifestyle, Telecommunications, Insurance.

Implemented electrical and operator interface advancements across 20 manufacturing lines. Responsibilities included design, programming, testing, research & development, and implementation. Provided on-site support throughout the world during six major projects.