Providing user administration and IT support for a Medical Device company with exciting break-through technologies

IT Systems Specialist, Field Service Provide Level 2 support to Digital Technologies supporting multiple functional groups including Tech Lounge, executive event support, Audio Visual Technician, Systems Administration and network projects.

Provided administration and IT support for a Managed Service Provider with a Technology and Life Sciences based clientele. Manage Microsoft 365, Azure AD, Google Workspace, Mac, Windows, OKTA, Duo, On-boarding, Helpdesk support and User Training. Responsibilities included network uptime, health and remediation for cloud and on-premise resources. Support tools include Utilizing Zendesk, Confluence, Continuum and associated support tools.

Provided user administration and IT support for a Medical Device company. Managed Office 365, OKTA, On-boarding, Helpdesk support and User Training for North America and UK \ European Union. Responsibilities included network uptime, health and remediation for cloud and on-premise resources. Support included VMWare servers and storage, CrowdStrike, Palo Alto firewall, Ruckus Wifi, 8x8 VOIP system. Veeam and Azure backup solutions, application support for OKTA, NetSuite, Salesforce, SolidWorks, Clinical \ Regulatory departmental support through two FDA approvals.

Provided support to business functional groups who were conducting pilot testing of cutting edge anti-malware tools to unmanaged Edge devices. Authored processes, procedures, and guidelines for the Edge project playbook. Worked with team implementers for pilot testing endpoint protection tools. Provided two way status reports to Endpoint Protection team and the Edge project team.

Systems support for a computer consulting firm; responsible for direct user support for client accounts. Managed multi-site endpoint protection and automated software updates and maintenance schedules with Continuum Remote Monitoring and Management suite. Performed project management, Office 365 migrations and administration, management of hosted solutions, cloud based backup, end-point protection, remote access services, database management, network documentation and standard operating procedures. Helpdesk support with various applications on Windows 7, 8, 10, Mac OS clients.

Administered user support and IT departmental operations and for a pharmaceutical company. Managed Windows 2012 R2, data security, SOX compliance, network monitoring, help desk support and laboratory systems. Led network security compliance measures and remediation. Monitored network health via WatchGuard Security Appliance, Syslogs, and WireShark. Managed OpenDNS web proxy. Orchestrated several successful projects including Windows Domain migrations, M.S. Exchange deployment, ShoreTel VOIP upgrades, Citrix implementation, Blackberry Enterprise Server, VMWare ESXi & Hyper-V implementations. Provided application support and upgrades including Microsoft Office, Microsoft Dynamics ERP system, database administration, Clinical \ Regulatory authoring and publishing software. Successfully led the IT department through two FDA drug approvals and the technical requirements for a publicly traded company. Orchestrated active web development projects and facilitated multi-media public relations campaign.