John Hemingway Email & Phone Number

• Oversees national operations as well as the storage and digital conversation segments of the company, driving process optimization and documentation to foster a proactive culture, enhancing efficiency and operational effectiveness• Led strategic optimization by identifying potential locations for expansion, facilitating the creation and mapping of supercenters and regional centers to streamline resources, resulting in significant cost and time savings through efficient funneling of large projects to well-equipped, staffed supercenters• Spearheaded the implementation of a unified scanning software platform nationally across 60 locations, with an emphasis on optimization and ensuring daily operational presence, focusing on strategic locations to boost scalability and efficiency• Led the centralization and standardization of operations, replacing siloed practices with unified project-by-project playbooks and statements of work (SOW), resulting in the development and distribution of training guides, daily operational guides, and monthly continual training sessions, facilitating the training of 100+ personnel• Led the integration of newly acquired Canadian businesses, assessing their current operations, aligning them with the company's standards, and implementing strategies for them to effectively adopt organizational operational methodologies• Established monthly training calls for the entire organization to ensure alignment with operational goals, and implemented a labor tracking system to monitor and meet set objectives, leading to increased productivity and driving transparency into individual goal alignment to overall company goals• Managed digital quote and pricing estimator for imaging jobs, dynamically updating labor and throughput assumptions, safeguarding approved EBITA range for enhanced profitability and operational correctness

New Jersey

• Directed operations across 3 departments, directly overseeing 5-8 direct reports and maintaining overall purview of 70+ employees across 3 locations, acting as key contact for both client and employee escalations, supervising high level client projects to ensure client satisfaction and profitability• Orchestrated a large-scale scanning project, dynamically managing personnel resources by coordinating 20-30 additional workers across two shifts and closely collaborating with an external vendor for temporary staffing needs, all while maintaining a keen eye on overtime management and striking a balance between project revenue and cost forecasting• Served as the liaison for a challenging pharmaceutical client, managing a unique service involving two dedicated personnel operating within location, effectively negotiated contracts, established mutual understanding, and maintained key relationship management responsibilities• Supervised key client projects such as relocating hundreds of thousands of records at one time, moving locations, and serving as client contact, facilitating high level of care to ensure satisfaction and project completion on time and under budget• Assisted with identifying and pricing new business opportunities, including direct involvement in client interactions, oversight, and the creation of detailed Statements of Work• Developed and implemented policy and procedural improvements across all departments, including the formation of a safety committee conducting monthly meetings to source feedback and engage with employees, enhancing engagement while driving safety initiative, leading to local training sessions to enhance operational efficiency• Led the implementation of a third-party labor tracking system, conducting a six-month data gathering and final implementation process, which included daily reporting, staff meetings, and productivity score evaluations, resulting in a 20% increase in daily productivity

• Oversaw facility management including vendor selection, scheduling, cost negotiation, and price analysis, ensuring efficient operations and cost-effectiveness• Centralized and managed office supplies procurement, implementing a review system that resulted in significant cost savings• Introduced a structured and prioritized order of operations system for the team, optimizing efficiency by reducing travel time and enhancing workflow• Implemented cost saving initiatives that increased efficiency such as ordering in bulk, shifting ordering times, and ordering automation tools such as a pallet wrapping machine to decrease overall headcount, increase cost savings, and gain product and time savings• Oversaw financial operations including review and approval of monthly invoices and expenses, maintained safety standards, provided on-demand training and coaching, and drove cost savings and efficiency improvements as required

• Initiated and participated in the company-wide Safety Committee, fostering employee engagement, enhancing the company culture, and promoting collaborative brainstorming for safety enhancements and innovative ideas• Oversaw all workers' compensation claims, conducting thorough investigations into injuries and accidents, and managed employee relations escalations effectively• Conducted interviews, hiring processes, and new employee orientations, contributing to efficient recruitment and team-building• Managed employee data in the Human Resources Information System and coordinated solutions for policy-related and procedural issues and inquiries

• Oversaw a team of 6-7 members, spearheaded their training, handled customer escalations, ensured even cash distribution, and managed loan dispersal and documentation• Managed main cash vault and ATM operations, prepared and submitted monthly reports and audits, served as the branch's loan officer, consistently meeting quarterly sales goals