John Henderson Email & Phone Number

Knoxville, Tennessee, United States

Alcoa, Tn

• Managed all aspects of the network infrastructure at the Knoxville Enrollment Center, (servers, switches, firewalls, storage, etc.) to include purchasing, installing, deploying, updating, repairing, administering user rights, etc.; • Negotiated contracts and manages vendor relationships for outsourced systems and services, e.g. security, remote backups, VoIP phone services, internet service providers, etc.• Translated changing requirements for each school year into workable system images and then builds, tests, duplicates, deploys and project manages large-scale deployments and reimaging projects for hundreds of laptops for teachers working virtually• Managed accounts of employees and contractors including Exchange and computer accounts• Maintained asset control for all school and corporate assets in the field• Partnered with school management and finance to establish annual budgets and control technology costs• Developed technology solutions to support statewide testing requirements• Managed helpdesk environment to better streamline technology responsiveness to outstanding technology issues and acts as a single point of contact for all teachers and staff• Developed and delivers new hire and professional development technology training to teachers and school staff• Provided 24/7/365 on-call support when environment/presenting issue warrants such as server and laptop issues, etc.• Maintained and built out local computer labs for schools and students• Performed troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment • Reported and escalated system issues as appropriate• Proactively identified recurring technology issues for further address by management• Provided procurement and logistic support for deploying 1300 employees and necessary equipment to remote users

Alcoa, Tennessee

• Responded to user requests via phone, ticketing system and email • Added, removed and modified individual VoIP accounts, departments and business groups• Used an array of off the shelf tools for creating, configuring and troubleshooting VoIP accounts and hardware• Working knowledge of SIP deployments over open Internet• Experience with Aastra, Yealink, Polycom, MikroTik, Cisco and Adtran products and hardware• Resolved issues with networks, routers and firewalls, as well as interacted with circuit providers to resolve external issues • Coordinated with members of management and Operations team on projects and special initiatives to improve processes and procedures• Assisted with client setup and testing of new implementations, including network infrastructure

Knoxville, Tennessee Area

• Created new associate documentation• Updated and improved various ‘Job Aids’ • Assisted with new onboarding software implementation• Managed training laptop inventory including machine accounts• Provided technical assistance with ongoing classroom activities

Knoxville, Tennessee Area

• Assisted new clinicians during the onboarding process to discuss expectations, missing documents, simplify the process and provided regular communication and support • Tracked mandatory compliance and ongoing training requirements for clinicians • Updated and kept current all required databases• Worked closely with various internal departments including providing technical support• Maintained departmental documentation

Knoxville, Tennessee Area

• Assisted administrative and clinical employees, both in person and remote, with solving technical issues related to off the shelf and in house software and hardware applications• Worked with clinicians to overcome issues related to risk management training• THI and SABA specialist/administrator • Concur SME/administrator• Involved with system updates to the TeamHealth Institute• Assisted with the after-hours support account management