John Ong Email & Phone Number

Vancouver, British Columbia, Canada

Working with clients to resolve their Post Production issuesCreating solutions based on their needs (workstations, storage, display, etc.)Assisting Sales reps in providing the most accurate solution tailored to their requirementsDelivering and installing systemsProviding post sales supportTechnologies: AVID Nexis, BlackMagic Design, AJA, Adobe, Dell Isilon, Windows server, Qumulo, Scalelogic, Wowza Streaming, OBS, Streamlabs, Netsuite, Wacom

Vancouver, Canada Area

Responsible for the following: - Receiving customer complaints and servicing requests- Support for proprietary applications on the servers- Direct administration of all servers in the system - Hardware acquisition and troubleshooting of defective hardware- Maintaining accurate and timely follow up with clients - Querying the database for data when requested- Liason to all outside entities and internal teams

Burnaby, British Columbia, Canada

Point of escalation for Team membersMonitoring Call queues and Case queuesDistributing the workload accross all agentsConduct trainings to increase efficiencyManaging agent schedules to ensure maximum coverageResponsible for Level 2 and Level 3 Enterprise Support Teams

Vancouver, Canada Area

- First point of for Client inquiries and Issues- Creating and handling support tickets for bugs and product enhancements- Quick response to all incoming client communication (Phone, email, and chat)- Account Management - connecting with Clients to handle all outstanding ticket- Intermediary between clients and other internal departments (Account Management, Implementation, Sales, Project Management, Product Management, and Development)-… Show more - First point of for Client inquiries and Issues- Creating and handling support tickets for bugs and product enhancements- Quick response to all incoming client communication (Phone, email, and chat)- Account Management - connecting with Clients to handle all outstanding ticket- Intermediary between clients and other internal departments (Account Management, Implementation, Sales, Project Management, Product Management, and Development)- Technologies: Windows 7, 8, 8.1, 10, Microsoft Office 365, mySQL, HTML, VMware, Moneris Payment Solutions, Honeywell Scanners, Salesforce Show less

Vancouver, Canada Area

- Assisting customers with purchases of systems, networking equipment and parts-Following up with orders placed via various media. (phone, email, and walk-ins)- Restocking of various shelving and merchandising- Assigned Bell Representative for the store- Technologies: Windows 7, 8, 8.1, 10, Microsoft Office

Vancouver, Canada Area

- Taking in warranty units and facilitating repair- Documentation and repair of customer units- Assisting on customer’s technical questions- Building systems that were purchased at the store- Technologies: Windows 7, 8, 8.1, 10, Microsoft Office

Vancouver, Canada Area

- Provide routine maintenance of network infrastructure and computer equipment- Resolve on-site technical issues- Support clients on any technical questions and concerns- Provide solutions for network management and file security- Provide remote solutions when necessary- Clientele: Tap and Barrel Brands Ltd., Browns STL Group, Big Chip Accounting- Technologies: Meraki Systems, Office 365 for Business, Micros POS, Squirrel and Eigen Systems

Vancouver, Canada Area

- Creating proper documentation for clients’ units- Shipping out warranty eligible products- Troubleshooting and repair for customer units- Direct customer interaction regarding their computers- Technologies: iOS, Mac OS X, Windows, Android

Vancouver, Canada Area

- Working in a fast paced sales environment providing excellent service- Responding to customer concerns to accurately provide the complete solution- Completion of daily stock reports and ensures proper product pricing- Providing unbiased advice to suit customers' needs in a non-commissioned sales setting