John Herr Email & Phone Number

North Providence, Ri, Us

Johnston, Rhode Island, United States

Lead Trainer for the Commercial Auto Department.Researched and presented training software for use with Commercial/Personal Lines Departments, which lead to the purchase of the software, and creation of training programs within it. Head the team to train and audit Commercial Underwriting. Must maintain complete knowledge of Underwriting, and to keep informed of all new practices. Maintain several systems in the department.Conduct training classes for new hires.Audit new hire work product for Underwriting. Create training programs for the Underwriting Dept.

Woodbridge, Nj/Boston, Ma

Trainer for the entire Independent Agent Customer Solutions department, which includes Underwriting, Service Center, Agency. Must maintain complete knowledge of Underwriting. Create and implement training courses via Brainshark.Train employees in all states using artful presentations. Increase customer satisfaction metrics through employee training initiatives.Investigate and help resolve production errors.Onboard all new employees ensuring all required needs are met.

Berkeley Heights, Nj

Representative between independent agents and Plymouth Rock. Responsible for ensuring all new business is issued accurately and correctly rated and ensure compliance with all audits. Expert in all personal lines insurance products.Ensured all policies are properly rated and underwritten.Trained agency staff on all aspects of underwriting.

Morristown, Nj

Prepared rates and proposals for middle market commercial policies.Worked closely with agencies and internal departments to handle inquiries, resolve issues, and provide information for regulatory compliance.Managed account documentation.Partnered with commercial underwriters to establish support needs for new and renewal business.

Worcester, Ma

Trained agents on all aspects of Travelers personal lines including Atlas 3, Agent HQ, and Collaborative Edge.Trained in large classroom settings and in small groups located at the agent’s location. Maintained continuing communication with agents and sales executives to assist in writing quality business in MA and other States.Worked with other departments to develop new policies and procedures for Travelers.

Ballston Spa, Ny/Southborough, Ma

Increased profits and decreased losses by underwriting all new applications and existing policies. Underwrote personal and commercial vehicles, homeowners and umbrella policies. Supervised a staff of underwriting assistants. Trained agents and staff on underwriting rules and principles in-house, via phone and in seminars. Assisted agents in sales of various policies to maximize profitability of individual agencies and the company.

Framingham, Ma

Worked directly with the Vice President of Operations and the Chief Technology Officer in the development of a start-up Internet Bank.Developed and created reports to analyze and monitor sales and profits.Established and provided training on bank policies, procedures, and regulations.Worked directly with the web-site vendor in testing the application of the banking software.

Amherst, Ma

Woronoco Savings Bank became Berkshire Bank in 2004.Opened a bank branch office located inside a Big Y Supermarket. Increased sales by marketing the branch to customers of the Supermarket.Managed seven employees, and inspired them the increase sales.

Api, Ais And Ins Certifications, Insurance, Pass

Activities and Societies: Certificates in INS, AIS, & API

Meteorology/Climatology, 3.7

B.S., Urban Studies/Geography, 3.7