John Hess Email & Phone Number

Texas, United States

• Management of Hosting and Infrastructure for 6 different manufacturing and service companies• Responsible for hosting all company 3rd party vendor-based portals and toolsets• Designed and implement new SAP ERP solution for all 6 companies• Eliminated Deltek. QuickBooks, and home-grown ERP generating saving of $2M per year• Generate and implement Business Continuity and Disaster recovery plan for all 5 companies• Implemented Multi-factor authentication for PC, mobile devices, network gear, and all cloud solutions• Roll out a “Bring your own device” security solution for all company employees• Azure cloud store with encryption, thereby moving all local server data into the secure cloud• Lead 40 folks while implementing shared Help Desk, Project Mgt., and Service Delivery management• Planning, testing, and execution of Penetration tests on all outward facing company networks• Implemented encryption solution for PII and FTI data including data at rest and full network enclosure• Managed all security related efforts including audits, IDS/IPS, and penetration test.• Upgraded Office 365 to include Proofpoint email protection and email encryption

Responsibilities include:• Management of Hosting and Infrastructure for 4 different MD client contracts (SAP based)• Responsible for Hosting and Application support of MD Health Benefit Exchange (MHBE)• Designed and implement new Cloud solution for MHBE that included IVR and 500+ VM servers• Generate and implement 5-year IT strategy for leveraging Cloud solutions for all client• Manage service level agreements within client contract requirements• Provide Hosting infrastructure leadership for MD Dept. of Health Services including AWS EC2 cloud • Lead 160 folks while implements shared Help Desk, Project Mgt., and Service Deliver management• Planning, testing, and execution of Disaster recovery and Business recovery projects for clients• Implemented encryption solution for PII and FTI data including data at rest and full network enclosure• Managed all security related efforts including audits, IDS/IPS, and penetration test.

Responsibilities include:• Generate and implement 3-year IT strategy for D&Z.• Manage service level agreement between D&Z and federal clients • Provide technical/infrastructure support for classified business operations in a secure environment.• Led Project Management group (PMO) for all corporate wide efforts.• Managed closed loop, security OPS center (SOC)• Setup and distributed White List IDS/IPS environment.• Performed or support all IRS, CMS, OLA audits and penetration tests.• Integrate Net Access biometric time & attendance data with SAP payroll system.• Integrate base operations and business processes into D&Z IT infrastructure.• Design and implemented cloud data repository for desktop backups and secure data storage.• Upgrade of desktop OS to Windows 10 & Office 2013/16.• Planning, testing, and execution of Disaster recovery and Business recovery projects.

Responsibilities include:• Design, installation, and integration of VMware thereby reducing hardware footprint and costs.• Managing a 22-million-dollar budget that includes hardware, software, and outside service costs.• Use of Blade server technology to reduce energy consumption and improve DC space usage.• Manage 4 teams, including network, email, MS/Linux servers, and plant manufacturing. (23 folks)• Replacement of dedicated WAN with shared cloud thereby reducing cost and increasing reliability.• SAP implementations including modules for Payroll, Sales, Distribution, and Manufacturing.• Design and management of Sales scheduling and forecasting software.• Planning, testing, and execution of Disaster recovery project.• Cisco router and firewall implementation with robust VPN clients to support remote sales and support.• Lead member of consulting team that provided encryption software solution for client in government. • Chairman of Operating Committee for the Board of Directors.• Managed via numerous security specialists all aspect of Corporate security programs.

Implement Enterprise System Management solution for all satellite communications and tools.Responsibilities include:• Directing 5 technical groups that include UNIX, Windows, Email, Network, and 3 Data centers. (48 folks)• Managing a 34-million-dollar budget that includes hardware, software, and outside service costs.• Administration of 420 servers providing satellite gateways for data and voice transmissions.• SAP, Vantive, and PeopleSoft implementations, providing 99.999% availability.• BlackBerry encryption software development and implementation for DOD and HSA usage.• Integrated three Email systems (Notes, Exchange, and Send Mail) with application workflow processes. • Support manufacturing operations and applications via UNIX servers across North America and China.• Built and implemented metadata repository of Internet email servers for US government agency.• Implemented SSL accelerators and fault tolerant content switches in the extranet arenas.