Cross-functional executive, business liaison and strategy advocate across all departments in our organization, with primary responsibilities entailing leading and implementing strategic business initiatives to minimize risk and maximize operational efficiencies, contract fulfillment and negotiation, revenue management, partner management, planning and implementation of new product and service offerings, and oversight of our pricing and cost models.

My responsibilities encompassed serving as a Technical SME and delivering training for agent-facing applications. This included content creation in the Knowledgebase using InQuira and conducting quality audits for both Customer Experience (CE) and various processes, all aimed at continuous improvement of the quality of service and support provided to our agents.The role demanded active participation in strategic process development, emphasizing the refinement and implementation of more efficient call center and customer-centric practices. Additionally, I served as a cross functional SME, effectively collaborating with company executives, various IT groups, vendors, and business units across the organization.The approach consistently focused on a team and customer-driven perspective, aligning seamlessly with the corporate strategy and significantly contributing to overall operational success.

Provided technical and user guidance for a wide variety of cellular products, including BlackBerry.Consistently exceeded monthly device sales, as well as additional services quota goalsWorked closely with small to medium size businesses to customize service plans and devices that best fit their needs while maintaining cost effectiveness.