John Hicks Email & Phone Number

Plymouth, England, GB

Occasional London Office Working

Clients: Cabinet Office; Department for Business and Trade; Department for Energy Security and Net Zero; Department for Science, Innovation and TechnologyContract extended x2 since original engagement.Delivering the government's Shared Services Strategy, directly involved in the Data workstream. Analysis and documentation of data requirements focusing on.

Remote

Client: London Borough of GreenwichGathered and analysed benchmarking data for Finance functions. Built relationships with neighbouring London boroughs to assist in the sharing of benchmarking data covering structures/FTE; performance; IT solutions. Analysed spans of control and made recommendations based on the output of the analysis. Identified.

Working From Home

Client: London CouncilsRecords Management review with a view to the potential implementation/improved utilisation of M365. Short-term contract, discovery work consisting of conducting interviews with key business stakeholders, documenting the findings, liaising with PM to produce a report with key findings. Interviews focussed on data practices including.

Plymouth, England, United Kingdom

Client: Somerset West and Taunton CouncilContract extended from initial 9 month contract.Business analysis and project management consultant, specialising in business change, transformation, digital and technology, people management / mentoring in the public sector.Projects undertaken for Somerset West and Taunton includeed: Web GIS; Intranet Refresh; MS.

Plymouth, United Kingdom

• Liaising closely with both internal and external stakeholders, it is my responsibility to deliver a wide range of projects (not just IT), using appropriate techniques to understand the business situation. Responsible.
• Managed successful migration of telephony function for a major statutory function from the back-office environment to the corporate contact centre. This project enabled an increase in answered call rates from 70% to.
• Successfully implemented a new application for the administration of a major statutory function, to time and budget constraints. This resulted in the automation of several key business processes, improvements to the.
• Delivered improved data matching capability across three corporate systems, reducing instances of fraud and reducing the cost of annual customer canvassing
• Produced capital business case to support purchase of new IT system
• Built successful, positive relationships with business partners, vendors, key stakeholders across directorates Show less

Plymouth, United Kingdom

Liaising closely with both internal and external stakeholders, it is my responsibility to deliver a wide range of projects (not just IT), using appropriate techniques to understand the business situation. Responsible for all aspects of project delivery from initial “mess finding” and clarification of the problem statement, through the writing of business.

Leicester, United Kingdom

• Joining BSS as a Learner Services Advisor, I was initially employed to handle technical advice calls. After six months in this role in a temporary capacity, I applied for a management role on the same day I was made a.
• Project… Show more Joining BSS as a Learner Services Advisor, I was initially employed to handle technical advice calls. After six months in this role in a temporary capacity, I applied for a management role on the.
• Project managed the implementation of a completely new online product and revenue stream
• While working for outsourcer (BSS), closely managed the relationship between my employer and our client Ufi on a daily basis
• Designed and helped to implement processes for a completely new department
• Won Employee of the Month award for “continuous improvement” of the service

Leicester, United Kingdom

• Joining BSS as a Learner Services Advisor, I was initially employed to handle technical advice calls. After six months in this role in a temporary capacity, I applied for a management role on the same day I was made a.
• Project… Show more Joining BSS as a Learner Services Advisor, I was initially employed to handle technical advice calls. After six months in this role in a temporary capacity, I applied for a management role on the.
• Project managed the implementation of a completely new online product and revenue stream
• While working for outsourcer (BSS), closely managed the relationship between my employer and our client Ufi on a daily basis
• Designed and helped to implement processes for a completely new department
• Won Employee of the Month award for “continuous improvement” of the service

Cardiff, United Kingdom

• I joined Legal and General as a temporary member of staff in 2005 and was promoted twice before applying for a secondment as a manager, to my surprise I was offered a permanent management role instead and this became.
• Developed client relationships with Alliance & Leicester and financial advisors
• Secured £7m investments for GIPP and GEBB products
• Improved adherence to SLA from 52% to 96%
• Achieved and… Show more I joined Legal and General as a temporary member of staff in 2005 and was promoted twice before applying for a secondment as a manager, to my surprise I was offered a permanent management role.
• Achieved and maintained team error rate below 0.2%