John Hilton Email & Phone Number

Alexandria, Virginia, United States

• After promotion, increased store’s average: monthly GP by 39.8%; monthly conversion rate (CVR) by 14.9%; and percentage of devices sold to Small-Medium Businesses (SMBs) by 85.8%
• Consistently achieved 133% of minimum monthly CVR required for commission to generate $235,000 total GP to-date
• Highest performing employee company-wide for GP during iPhone 15 launch weekend (Sep. 2023)
• Received In-Store SMB Specialist Certification in June
• Achieved customer satisfaction ratings of 5/5 in 25+ online reviews by delivering outstanding customer experience
• Improved sales team productivity by onboarding new sales representative over 3 months

Alexandria, Virginia, United States

• Top 5 highest performing employees company-wide for gross profit during iPhone 14 launch weekend (Sep. 2022)
• Managed inventory and device security; resolved customer complaints caused by employee, system, and system errors
• Rerouted customer inquiries to proper department for resolution
• Led home internet (Fios and 5G) sales

New York City Metropolitan Area

• Surpassed monthly sales goals with average quota attainment of 129.5% per month Q1 2020 - Q2 2021
• Designed and implemented a new drip campaign that resulted in a 6% increase of the overall team’s close rate
• Tested new core outbound sequences to grow open rate by 10%, engagement by 5%, and replies by 3% in April 2020

Washington D.C. Metro Area

• Managed content strategy and produced branding collateral to launch HMG
• Worked closely with local healthcare providers to design and implement digital marketing solutions
• Executed PPC & CPA ad campaigns to consistently generate 10-20 new leads per month per client
• Implemented digital marketing solutions for local healthcare providers to achieve a 60% client retention rate

College Park, MD

• Built meaningful relationships with UMD alumni on a daily basis
• Raised awareness for current initiatives, campus growth, academic achievement, and national recognition
• Received over $5,700 in donations

Lanham, Maryland

• Identified customer pain points and scheduled 5-10+ in-home consultations per week, increasing qualified leads
• Tracked daily KPIs to calculate team efficiency and set goals for improvement

College Park, Maryland

• Obtained Life & Health Insurance License to become a certified insurance agent
• Awarded Head Intern for selling insurance programs to 40+ employees across five business accounts
• Promoted insurance programs in both 1:1 and group presentations tailored to C-level executives and employees
• Conducted market analysis by analyzing market trends, volume potential, price schedules, and discount rates to determine which insurance programs will best suit the needs of prospective clients