As the Manager and Lead Instructor at My Computer Career, I leverage over 25 years of practical work experience in the IT industry to deliver high-quality and engaging instruction to students who aspire to pursue a career in IT. I have a proven expertise in classroom and online instruction, with a track record of motivating teams and cultivating a culture of excellence.• Successfully managed and delivered curriculum to two cohorts of students, resulting in a 95% course completion rate and positive student feedback.• Led ongoing training and coaching for my team of Instructors and lab assistants, resulting in a 15% increase in teaching effectiveness and student satisfaction.• Enhanced classroom engagement and satisfaction, resulting in a 35% increase in positive student feedback and improved program reputation.• Successfully resolved 100% of student questions and concerns in a timely manner, resulting in improved student performance and overall satisfaction with the course.

Maximized network performance as Senior Manager of Network Administration for Powerhouse group of companies. Ensured smooth running of operations as a market leader in facility maintenance and remodeling. Led design, implementation, and maintenance of entire enterprise infrastructure with PAM, IAM, and MFA to support business growth. Delivered annual predictions and management for $1.8M infrastructure teams' share of $ 4.5M annual IT departmental budget.• Led team in achieving NIST/ISO/ITIL security framework compliance, resulting in 100% audit success rate, and ensuring data integrity and customer trust.• Led successful integration of acquired companies' O365, Teams, SharePoint, OneDrive, Active Directory, and Entra ID, resulting in seamless operations for 5000 users and improved collaboration across the organization.• Implemented project management using SCRUM / Agile frameworks for corporate expansion projects, resulting in on-time delivery of Okta, O365, FortiGate firewall, VPN, Zendesk, and Citrix, supporting company's growth and minimizing ongoing support costs.• Directed vulnerability scanning initiative using Qualys, NMAP, and Tennable Nessus, leading to the timely resolution of 95% of identified security issues.• Managed $1.8 million IT infrastructure budget, achieving 15% cost savings while maintaining high-quality support, optimizing technology investments. • Led outsourced network/helpdesk team, corporate infrastructure team, resulting in 20%increase in efficiency and cost savings. Improved overall network performance and reduced downtime, enhancing company productivity and profitability.• Strategically designed and implemented FortiGate Firewalls, optimizing network performance, and safeguarding the enterprise infrastructure, enabling seamless support for organic and acquisition-driven growth.• Select & implement technologies, enabling the company to support organic and planned growth through acquisitions while minimizing headcount requirements.

Concrete Quality Control testing/scheduling for Lockheed Martin taxiway/runway replacement.

• Successfully managed a $2M budget for IT operations, delivering projects on time and within budget, resulting in improved financial performance and stakeholder satisfaction. • Reduced system downtime by 40% through implementation of monitoring and maintenance, resulting in increased productivity and cost savings for the business.• Reduced network security incidents by 25% by implementing robust security measures, safeguarding sensitive data, and ensuring compliance with industry regulations like NIST, ISO, HIPAA.• Led network engineering and helpdesk teams, resulting in a 60% improvement in network security and stability, which minimized downtime and ensured smooth business operations. • Developed and executed cybersecurity training program for 500+ employees, enhancing overall network security awareness and reducing potential risks.• Spearheaded team leadership in implementing server virtualization using Hyper-V and VMWare, leading to 50% decrease in energy consumption and enhanced system scalability.• Designed and implemented a complete network infrastructure overhaul, resulting in a 50% increase in network performance and a 35% reduction in downtime, improving overall productivity and user satisfaction.

Designed, developed, integrated, tested, and operated secure network platforms and environments.Implemented entrepreneurial approach to solving difficult technical and organizational process problems.Participated in forensic activities and response.Checkpoint Firewall/F5 administrator and policy designBluecoat reverse proxy administrator and policy designCisco ASA administrator

Wide range consultation group, from computer/network security to commercial/residential remodel. Currently consulting on network and security for multiple small businesses and medical offices.

Worked independently to install and repair home and business telephone and DSL service. Worked with a team to repair complex telephone and digital cable installations across multiple Oklahoma and Texas cities.

US Army VeteranDesert Storm Campaign RibbonOPFOR support Ft. Irwin, CA