John Hing Email & Phone Number

- Manage and train 13 direct reports.- Work closely with area managers on ideas to improve network reliability.- Work with MEIs on new equipment implementation at multiple Mobility MTSOs. - Manage outages and RCA's to drive to solutions, lessons learned, and improved processes and procedures.- Managed, coached, and developed a team of 13 technicians to meet company goals and SLA's to ensure customer satisfaction both internally and externally.- Supervise the development and… Show more - Manage and train 13 direct reports.- Work closely with area managers on ideas to improve network reliability.- Work with MEIs on new equipment implementation at multiple Mobility MTSOs. - Manage outages and RCA's to drive to solutions, lessons learned, and improved processes and procedures.- Managed, coached, and developed a team of 13 technicians to meet company goals and SLA's to ensure customer satisfaction both internally and externally.- Supervise the development and maintenance of cloud-based technology, which consists of cloud network edge-based computing.- Evaluate and recommend test equipment for purchasing. Show less

- Work with Project Managers in the implementation of the new core elements and facilities such as Pine Street MTSO, Concord, San Francisco RNC's, power plant upgrade, and decommission of 2G equipment.- Assist Operations Manager with the day to day operations of 10 front line technicians.- Supervise and train a 10 member team across four different locations and over site of implementation projects.- Work with technicians to make sure all trouble tickets are closed within given… Show more - Work with Project Managers in the implementation of the new core elements and facilities such as Pine Street MTSO, Concord, San Francisco RNC's, power plant upgrade, and decommission of 2G equipment.- Assist Operations Manager with the day to day operations of 10 front line technicians.- Supervise and train a 10 member team across four different locations and over site of implementation projects.- Work with technicians to make sure all trouble tickets are closed within given standards.- Work with front line technicians to resolve complex issues.- Participate in SIR outage calls to drive to a timely resolution.- Assist with implementation of Ethernet to the cell site (ETTCS) turn up in the Bay Area. - Work with the local team to bring Ukaiah Switch (formerly Edge Wireless) into ATT Mobility's network.- Attend meetings with vendors to ensure all projects are on track and implemented properly.- Review and approve Method of Procedures (MOP) for any work that is being done within the Mobility Network to ensure that there are no technical conflicts that could result in outages. Show less

- Performed routine maintenance on switching equipment such as backups, clearing of alarm troubles.- Turning up of trunks, testing, and acceptance of new transport facilities.- Wrote DT (data translations) and loaded into switches for new cell site turn up.- Worked with cell site technicians in turning up new cell sites.- Provision and turn up of transport within DCS equipment.- Worked with the LEC to test and turn up new transport.

- Alarm surveillance of the mobility network.- Ensure timely fault diagnosis and problem resolution.- Monitor the issues, escalate and resolution for outstanding network performance issues.- Identify alarms and perform basic diagnostics of the problem and dispatch as required to thew appropriate department for resolution.

South San Francisco, California, United States

- Daily appointments with corporate customers to install and de-install mobile devices.- Troubleshoot and repair problems on the customer's equipment.