John Hocking Email & Phone Number

Hammersmith, England, United Kingdom

London, England, United Kingdom

I design and implement supply chain automation to streamline workflows for both colleagues and clients.o Owner of workflow management system Aspera Orchestratoro Creating workflows to generate accurate and properly formatted metadata documents and assemble material for delivery to streaming services.o Gathering requirements to meet external standards.

London, England, Uited Kingdom

I managed the product life-cycle of the proprietary metadata database system, including discovery, planning, delivery, product acceptance, and operational handovero Trained in-house and client users on the proprietary metadata management toolo Gathered requirements and converted them into actionable development requirements o Revived the relationship.

London, England, United Kingdom

Supported customers to make optimum use of broadcast management system WHATS’ON. As a change agent I promoted and supported the migration to the new system and facilitate the client’s change efforts.o Lead workshops and analysis meetingso Analysing client issues and raising them to development where necessary; tracking their progress and testing fixes.

London, England, United Kingdom

○ Business analysis ○ Project management (Prince2 practitioner) ○ Software support ○ Client and stakeholder management ○ Technical documentation ○ Mentoring

Hammersmith

Managed business requirements from EMEA and LTAM users of Walt Disney International’s cinema scheduling application and other components of the theatrical management suite.○ Redefined the role to a higher technical level, reducing the administrative and support overhead on the development team and increasing development productivity○ Identified overlapping.

London, United Kingdom

Directed a team of 3rd-line service engineers based at BBC Broadcasting House, focusing on the newsroom computer system OpenMedia.○ Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service○ Negotiated changes to agreed procedures, workflows and processes with the client project team and at board level○ Managed.

London

Provided subject matter expertise from both software and broadcasting industries, to ensure successful integration of a new broadcast management system.○ Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications whilst mitigating restrictions imposed by external stakeholders○ Determined priorities for.

Wembley

• I led the software quality assurance effort for a major upgrade of IBMS Content and Sales (Integrated Broadcast Management System) at an Australian television station, including distribution rights and finance.
• Worked on site with the client to specify new interfaces and workflows
• Writing and reviewing functional specifications and technical design documents as part of the agile development lifecycle
• Defined acceptance criteria and performed on-site testing for new interfaces

Established the customer service department for Pilat's enterprise-level 'Integrated Broadcast Management System', with a team of six analysts in three continents.○ Increased customer retention through excellent service and integrity○ Expanded the North American support structure by moving to New York as part of corporate push into the United States○.

• Testing both IBMS sub-systems with a combination of black box & regression testing.
• Applied 15 years of broadcast television experience to testing IBMS Content.
• Specified changes to the software
• Acted as remote support for a project with a major client in Italy

Member of the launch team mnaintaining the ITV Digital multiplex outputs and conditional access system 24/7.In 2001 I implemented the temporary transmission of ONsport1 from the ONdigital Transmission Control Room.

Work in the television industry as a Transmission Coordinator in London, Sydney, and Hong Kong. Employers included ITV Digital, British Sky Broadcasting, Star TV Hong Kong, Sky News Australia, ATN 7 Australia, and MTV Europe.

Ba (Hons), Humanities With History Of Science, Technology And Medicine And Classical Studies

Ba, Classical Studies