I have 37 years of experience in customer service related positions. This includes work in the following industries: Banking (33 years), Construction (1 year), HVAC (2 years), Insurance (1 year). Following are the last three (3) positions I have held in reverse chronological order:Inside Sales/EstimatorRising Star Wholesale, Des Moines, Iowa, January 2023 - Present * Sells vinyl siding, cultured stone veneer and natural stone products, gutter coil and accessories, windows, and doors to home building and improvement contractors * Locates new sales opportunities through tactics like client calls, cold-calling, attending trade shows, etc. * Prepares proposals, estimates, invoices and credits through Sage 50 accounting softwarePlumbing Installer/Utility WorkerHomes for Iowa, Newton, IowaMay, 2022 – December, 2022 * Installed new plumbing systems in newly constructed homes following specific construction practices * Received and monitored plumbing inventory to ensure adequate supplies were available for each project * Transported materials from one home site or the stock pile to the new home site * Inspected homes and job sites, looked for damage and removed loose wood, glass, nails, and refuseAccount Resolution Specialist 3Wells Fargo Bank, N.A., West Des Moines, IowaFebruary, 2016 – December, 2021 * Utilized automatic telephone dialing system to conduct fact-finding interviews with past due home loan clients * Discussed reasons for loan account delinquencies with client and provided retention solutions * Negotiated payment arrangements and prepared repayment plans for delinquent borrowers * Arranged loan workouts, prepared new contracts, and worked with legal department to complete documentsInsurance AgentFarm Bureau Financial Services, Adel, IowaFebruary, 2015 – February 2016 * Sold property and casualty, life, health, disability, commercial and long-term care insurance to prospects * Offered price quotes, processed new insurance applications, and completed service requests for clients * Leveraged personal contacts and utilized internet-based prospect lists to call on potential clients * Solicited referral business from customers, business owners, bankers, attorneys, and realtors