John Hoffner Email & Phone Number

West Chester, Pa, Us

Valley Forge, Pa, Us

Valley Forge, Pa, Us

• Serve as the initial point of contact for high opportunity client service requests via inbound phone channels• Conduct research for client requests• Transition from service to sales utilizing the Miller Heiman Professional Selling Skills model• Perform assessments of client needs to determine best solution pertaining to their unique circumstances, goals, and objectives• Develop and maintain proficient knowledge of Vanguard funds, products, and services and position those to clients where appropriate• Coach and mentor new hires leveraging my skills and experience to smoothly transition them into the role

Fair Lawn, Nj, Us

•Processed all banking transactions including deposits, withdrawals, transfers, cashing checks, loan payments, safe deposit box rentals, selling gift cards, money orders, and bank checks. •Opened new deposit and checking accounts and explained these products to customers. •Answered inquiries or provided explanations of all banking products and services including renegotiation of CDs.•Cross sold bank’s products and services.•Created a warm, welcoming, and friendly customer-centric branch environment.

Irvine, California, Us

•Greet, check in, and assist members and potential clients as they enter the club. •Cold-called customers to upsell the company’s memberships and services.•Administered payments made by the members.•Effectively resolved and reported all customer complaints.•Perform periodic checking of the cleanliness and order of the club, locker rooms, and pool.

Bachelor Of Arts - Ba, Economics

Associate Of Science - As, Business Administration And Management, General