Operations Manager

- Organized and directed sales activities of a 11 member team in a manner that increased Productivity - Successfully coached and trained representatives in soliciting new revenue, preparing bids, and customer retention strategies- decreased defection customer rate - Developed and implemented strategic initiatives to maximize sales revenues across NC/ SC - Partnered with District Managers/ Operations to identify growth areas within service area

- Consistently achieved EBIT margins for a $1 million/ month district (7 day a week Operation)- Implemented cost controls to help achieve monthly EBIT goals- Developed route manager capabilities allowing district to meet and exceed monthly efficiency goals- Nominated for 2010 National DM Pilot training program- played active role in advising peers on opportunities for improvement - Improved district safety record

- Consistently achieved EBIT margins for a $2million/ month district- worked directly with Town Managers to improve relationship and improve service levels to achieve customer satisfaction - proactively addressed poor performance issues, initiated management changes, and boosted employee morale which resulted in improve service levels to all municipal contracts- improved District Safety performance

- Consistently achieved EBIT margins for a 1.4 million per month district- Rerouted residential line of business to improve service levels and profitability within municipal contract- Improved relationship/ service level with municipal contract - improved District Safety record

- assisted Districts with routing issues to improve productivity - monitored overweight loads within Districts and Market Area- collaborated with District Managers to insure processes were in place to deliver High quality safe service- supported Districts on any Operational inefficiencies

- Prepared training materials and assisted District Managers with Safety meetings - Partnered with District Management to insure all records were in compliance with Federal and State Department of Transportation - Performed District Safety audits and Driver OBA’s

- Directed 60 routed trucks daily ( 7 day Operation) and forecasted labor on weekly basis- approved all purchases relevant to Operations while functioning within a strict budget- Evaluated employee productivity, monitored and directed employee scheduling, and conducted yearly performance appraisals - achieved maximum productivity for commercial and roll off lines of business by boosting employee moral and eliminating routing inefficiencies - over saw entire Operation ( 18 million in annual revenue)

Exceeded monthly Quota by developing relationships with new customers and extending service agreements with existing customers. Regularly met with District Manager and Operational personnel to identify specific areas of growth.

Managing Partner