Held direct responsibility for overall profitability, sales and service for company. Defined and implemented long and short-term objectives; oversaw daily operations, financial management, regulatory compliance, customer service, sales/marketing and strategic direction. Recruited, hired and managed team of 10 through effective coaching, leadership, support and guidance. Developed and implemented sales, marketing and growth strategies by conducting extensive market and comparative research to establish competitive market presence. Developed and introduced all processes and procedures; defined company vision and short/long-term goals, working closely with board to introduce plans/strategies to meet objectives. Achieved and maintained sales growth of 20% YOY during tenure through the introduction of strategic initiatives, promotional campaigns and performance driven management; built annual sales to $3M. Defined and implemented short and long-term objectives to ensure continuous growth and improvement. Facilitated performance evaluations, identifying potential issues and implementing corrective action as needed, including additional training, coaching and support.

Provide complete oversight of daily operations, administration and business development functions, including building and leading a team of up to 15. Hold accountability for all functional areas, including customer service, logistical planning, service management and regulatory compliance. Partner with leadership team to drive continuous improvement through strategic planning and the implementation of programs, policies and initiatives. Direct all aspects of business development, marketing and daily operations, partnering with staff to develop new projects, devise new strategies and create new initiatives to promote a stronger presence within a competitive market. Coordinate and oversee all compliance management functions to ensure adherence with strict regulatory standards. Support the Board of Directors in developing the company’s mission, vision and short/long-term goals; evaluate existing strategies and initiatives, introducing improvements to ensure effectiveness. Facilitate regular board meetings, providing information regarding operational issues and activities. Support staffing requirements by recruiting and hiring new employees to ensure all operational and client project needs are met/exceeded. Negotiate contracts with staff and clients, establishing favorable terms to ensure overall profitability. Oversee all fiscal responsibilities, including financial reporting, auditing and monitoring expenditures; implement cost containment initiatives as needed to maximize sales and profitability. Restructured and redirected company into specialty business lines, penetrating the energy and retrofit markets; resulted in a 25% increase in new business growth. Introduced new dispatching system, which significantly improved efficiency, quality and customer satisfaction. Drove annual sales to $4.2M by identifying new markets and developing growth strategies.

Directed all sales, marketing and operational functions for western region. Developed strategic relationships with executive leadership and staff to effectively promote the service offerings within a highly competitive market. Held full accountability for strategic planning, revenue enhancement, client relations, new business development and regulatory compliance. Promoted HVAC agreements, retrofit, design build and new construction projects to national clients within the industrial and commercial markets. Prepared and delivered presentations, proposals and estimates for clients to secure project bid. Implemented processes for national service; identified inefficiencies in operations and made recommendations for improvement to executive leadership team. Helped develop new markets; travelled to new office locations to implement processes and train team on strategies to ensure the continued growth of the company. Built and maintained a book of business totally $10M in annual sales. Drove YOY sales growth by consistently meeting and/or exceeding challenging sales targets.

Charged with overseeing the property/facility maintenance, lease management, product flow and process improvement functions for high tech and data services companies. Led the acquisition, site selection, construction and ongoing management of new facilities on a global scale. Held direct accountability for negotiating leases, planning and managing construction projects and establishing and managing strong relationships global vendors. Built and managed a team of 6, providing coaching and support to ensure the attainment of goals. Managed the renovation of a new call center/transition from American Express to Charles Schwab, a 300K sq ft facility/building. Implemented preventative maintenance programs to ensure all equipment operated properly. Handled a broad scope of functions, including space utilization, space requirement planning, purchasing, vendor negotiations, safety program management and construction oversight.