John Horvath Email and Phone Number
Milwaukee, WI, US
John Horvath's Location
Milwaukee, Wisconsin, United States, United States
John Horvath's Contact Details
John Horvath work email
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John Horvath personal email
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John Horvath phone numbers
About John Horvath
Leading EQ by Equiniti's Milwaukee site, my focus is on driving operational excellence and fostering robust client relationships. With a PMP certification and a solid background in operational leadership, my role encompasses compliance adherence, strategic oversight, and the establishment of a strong control framework. Our team's commitment to client service excellence and risk management has been instrumental in our operations.Collaboration is at the heart of our success. Partnering with various business units, we've championed initiatives that enhance our service delivery and operational efficiency. My approach leverages vendor relations, manufacturing process improvement, and CRM skills to continually elevate our client services, ensuring EQ by Equiniti stands as a beacon of operational proficiency and customer dedication.
John Horvath's Current Company Details
John Horvath Work Experience Details
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Director Of U.S. Customer Experience CenterEquinitiMilwaukee, Wi, Us
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Milwaukee Site Senior Manager, Operations & Client ServicesEq By Equiniti Feb 2019 - PresentNew York, New York, UsProvide overall leadership for the geographical segment of Equiniti Trust Company based in Milwaukee, Wisconsin which includes multiple units that support both Client Service and Operational functions. Ensure compliance and risk management framework is monitored and followed. Develop and execute department plans to ensure successful coordination of team activities. Build and maintain strong partnerships with all areas of the business to support the overall operation. Provide strategic leadership across capabilities within business unit. Establish and maintain control framework including monitoring of processes and financial controls. Lead key change initiatives within business functions to support evolving product and service strategy for the business. Develop employee engagement strategy to attract and retain top talent. Provide leadership and mentoring for development of employees. Manage and maintain metrics and reporting on various departmental KPIs including customer satisfaction targets as well as trend based analysis. Ensure team members are meeting established productivity and quality goals. Lead strategic projects such as offshoring of client servicing and operational functions. -
Senior Vice President - Business Technology Shared Services Group ManagerU.S. Bank Feb 2013 - Feb 2019Minneapolis, Mn, UsSenior executive leading centralized technical support services for the Wealth Management & Securities Services line of business within U.S. Bancorp. Shared business technology services include production support for third party vendor applications, application security provisioning and quality review, end user technology support, business process management, data management, data analytics, and trust/brokerage reporting. Service groups include technology call center, business and technical analysis, information security management, application release and issue management, reporting and business intelligence platform management, and business process project and process automation application management. o Leadership and management of a group of 85 professionals across 5 distinct technical disciplines.o Budget, financial plan and plan forecasting responsibility, including management and oversight of third party vendor contracts.o Vendor relationship management responsibility for trust accounting systems.o Talent management, staff development, career planning, succession planning, recruiting and performance management.o Strategic planning, support for business acquisitions, including project support for significant capital investment initiatives.o Advancement of telephony capabilities within the contact center including dynamic call routing, interaction channel management and call tracking.o Provide front, middle and back office technical support to business partners.o Collaborate with Enterprise IT to implement large scale technology implementations such as platform replacements, desktop application management and PC, Laptop, Tablet and Mobile device support. -
Vice President - Manager Of Wealth Management & Business Process Management Strategy & SolutionsU.S. Bank Mar 2012 - Jan 2013Minneapolis, Mn, Uso Manage all HR related tasks for direct reports. This includes goal oriented performance reviews, career planning, recruiting, succession planning, team building, and coaching to create a cohesive, empowered, and engaged team.o Lead efforts to increase the depth and breadth of the WM and BPM teams through recruiting, sourcing and hiring top business consulting talent for key positions in support of the business technology strategies of the Wealth Management division and the WM&SS enterprise business management practice.o Lead and direct the effort to formulate a multi year program of technology solution implementation to improve the client experience offerings of the Wealth Management division, both internally to advisors and externally to clients.o Lead and direct all business process management analysis activities for a business process management practice of analysts and application support personnel. o Foster and forge strong collaborative relationships across the IT, WM and TT&SS business lines following the guidelines of a technology roadmap which implemented a new RACI role governance model.o Manage the team budgets and monthly forecast with assistance from the finance team. Prepare annual budget for follow on calendar year.o Key member of the Trust Technology & Support Services senior management team providing daily leadership and direction for the division.
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Vice President - Manager Of Wealth Management Service & Solutions DeliveryU.S. Bank Sep 2008 - Mar 2012Minneapolis, Mn, Uso Managed a team of project managers, business analysts and service managers providing strategic planning, ideation, business requirements definition, project leadership, business readiness, acceptance testing and product implementation support to Wealth Management projects.o Managed the relationship between the Trust Operations division and U.S. Bancorp Wealth Management Groupo Managed and cultivated a strong relationship with IT partners with whom my team worked alongside in support of the Wealth Management business.o Developed and championed clear role definition for the business technology function with Trust Operations o Winner of the 2011 Securities Services Platinum AwardSignificant accomplishments by the Wealth Management Service Delivery team include the following:o Led and directed a program to implement a business process management system, build multiple new account opening applications in our trust platforms, install a new document management platform, and partner with IT to develop a new business practice to support the BPM technology.o Led a multi year effort to identify, select, and implement a new portfolio trade order management system for the Asset Management Groupo Implemented a compliance platform within the asset management group to support OCC required automation of the investment and administrative review processes within the WM asset management and personal trust businesses.o Developed and implemented a new business function to support the management and delivery of non project technology requests.o Led vendor selection and implementation efforts of an enterprise Collateral Management system used for marking and reporting collateral positions on high value consumer and commercial loans.o Managed a program to rebuild the retail brokerage practice within U.S. Bancorp focusing on implementation of new technology platforms as well as investment in real estate and aquisition of high end advisors.
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U.S. Bancorp Fund Services Account Manager & Senior Project ManagerU.S. Bank Jan 2003 - Sep 2008Minneapolis, Mn, Uso Provided strategic planning, consulting and technology support to the senior management team within U.S. Bancorp Fund Services (USBFS), and managed numerous high dollar/visibility technology and business projects for the division. Significant accomplishments include the following:o Led and managed the implementation of the Eagle Star and Pace solutions and Advent Geneva solution.o Led and managed the implementation of the new USBFS contact center solution including IVR, advanced call routing and call management solutions.o Led and managed the implementation of a the USBFS business continutity plan and corresponding buildout of their live disaster recovery site.o Managed a team of technical project managers focused on supporting the wide array of technology needs across the Fund Services division, including management of their client portal, their mutual fund fact sheet production operation, and their integrated transfer agency system platform.o Two time winner of the ServUsFirst Award for outstanding service provision.
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Vice President & Manager Of Corporate Trust Operations & TechnologyU.S. Bank Sep 1997 - Jan 2003Minneapolis, Mn, Uso Managed a team of over 20 corporate trust professionals charged with supporting all corporate trust operational systems.o Managed the team which supported both processing and administration for the corporate, structured and municipal debt processing operations of the Milwaukee based book of bond business. o Managed the stock transfer business which provided equity administrative services for over 150 corporate clients.o Managed all third party vendor relationships and systems for the Corporate Trust department.o Coordinated, executed and managed several critical, complex multi year system conversions. o Accountable for designing and delivered technical training for all department staff members. o Responsible for all operations and activities supporting data analysis or data processing requests.o Product manager responsible for working with customers on developing system solutions focused on improved service and client experience. o Supported the administrative team in new business development and client retention activities.
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Assistant Vice President - Corporate Trust AdministratorU.S. Bank Dec 1995 - Sep 1997Minneapolis, Mn, Uso Responsible for daily administration of a portfolio of over 250 corporate, and municipal bond issues, escrow accounts, and corporate debentures. o Administrative duties included maintaining a variety of trust funds, reviewing and complying with bond and escrow document provisions, initiating arbitrage rebate calculations, monitoring trust indenture compliance, and performing daily investment management on trust moneys. o Other duties included, closing new business, marketing corporate trust services, and furthering existing customer relationships.
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Trust Officer - Corporate Trust AccountantU.S. Bank Dec 1992 - Dec 1995Minneapolis, Mn, Us
John Horvath Skills
Business Analysis
Process Improvement
Management
Program Management
Leadership
Financial Services
Business Intelligence
Risk Management
Business Process Improvement
Business Process
Vendor Management
Contract Negotiation
Strategic Planning
Analysis
Banking
Project Management
Change Management
Finance
Strategy
Budgets
Crm
Consulting
Sdlc
Team Building
Business Change Management
Management Consulting
Wealth Management
Vendor Relations
Business Management
It Strategy
Business Requirements
Executive Management
John Horvath Education Details
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University Of Wisconsin-MadisonEconomics -
Lubar College Of BusinessInformation Technology
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University Of Wisconsin-MilwaukeeProject Management
Frequently Asked Questions about John Horvath
What company does John Horvath work for?
John Horvath works for Equiniti
What is John Horvath's role at the current company?
John Horvath's current role is Director of U.S. Customer Experience Center.
What is John Horvath's email address?
John Horvath's email address is jo****@****ank.com
What is John Horvath's direct phone number?
John Horvath's direct phone number is +161230*****
What schools did John Horvath attend?
John Horvath attended University Of Wisconsin-Madison, Lubar College Of Business, University Of Wisconsin-Milwaukee.
What are some of John Horvath's interests?
John Horvath has interest in Leadership, Children, Coaching, Economic Empowerment, Politics, Environment, Education, Arts And Culture, Health.
What skills is John Horvath known for?
John Horvath has skills like Business Analysis, Process Improvement, Management, Program Management, Leadership, Financial Services, Business Intelligence, Risk Management, Business Process Improvement, Business Process, Vendor Management, Contract Negotiation.
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