A highly motivated, versatile and experienced customer service manager; with a drive to achieve and exceed customer expectations. 14 years managing diverse customer service teams, from the fast-paced logistics sector to the complex demands of engineered to order products for oil and gas, petrochemical, paper, food and beverage and industrial sectors.

Manchester factory order process owner; managing the order management team interface between Engineering / Production / Purchasing/ Sales and the customer. Customer service escalation point.

Order process owner; driving continuous improvement. Tasked to deliver an effective order process, supported by the Pentair Integrated Management System; with the goal to meet and exceed customer expectations. Aligning processes and procedures between the Pentair Value Streams. Managing and maintaining key business processes. Supporting the Sales and Production business areas. Key User for the SAP PP module role out for 2015.

Managing a team of Coordinators and Contract Engineers; providing support to internal and external customers within the fast paced UK Sales Department; covering the processing of commercial and technical orders including contract management activities.

Managing a team of 6 (office and warehouse personnel). Ensuring the smooth management of all aspects of daily operations.