John Hritz Email & Phone Number

New Orleans, Louisiana, United States

Work primarily in building Azure function apps using Powershell, that handle automations between all of the LOB apps. Create integration between client systems with API calls as well.

New Orleans, Louisiana, United States

Promoted to team lead, which involved working tier 2 tickets, as well as managing all tier 1/2 team members.Manage incoming tickets and delegate accordingly, monitor offline servers and delegate/rectify as needed. Provided guidance for tier 1 on how to solve issues that were escalated to me, as well as some software implementation (Azure SSO for Mimecast as an example)Continued the same skills from my previous job: Sonicwall maintenance, Cisco switch management, as well as DHCP/DNS management on Windows server, versions 2008-2019.

New Orleans, Louisiana, United States

Tier 1 assistance, which involved Active Directory account creation/maintenance, minor network troubleshooting, application troubleshooting, as well as Mimecast administration.

Greater New Orleans Area

Maintained IT infrastructure both in office and vessels; Managed Cisco switches, Cisco WLC, Windows server 2016 (Mostly NTP, file servers and DNS) along with Sonicwall TZ series. Often traveled internationally onboard vessels for complete server, workstation, and network refreshes.

Greater New Orleans Area

Supervised front counter sales, assisting coworkers with daily tasks. Planned ways to meet sales quota, offer attachment items for sales to meet KPIs, and received input from coworkers about ways to improve our sales. Often either opened or closed store, assisted store manager with tasks such as scheduling and inventory management.

Mandeville, La

• Managed store in absence of GM, created weekly schedule, set sales goals.• Explained to team strategies on how to reach sales goals

Saraland, Al

• Handled inbound customer calls about wireless phones, diagnosing hardware/software issues.• Used ticketing software to keep track of calls