John Huang

John Huang Email and Phone Number

Support Engineering Manager at Microsoft @ Microsoft
redmond, washington, united states
John Huang's Location
Minhang District, Shanghai, China, China
John Huang's Contact Details

John Huang work email

John Huang personal email

About John Huang

Experienced Escalation Manager with a demonstrated history of working in the information technology and services industry. Skilled in Windows 7, Technical Support, ITIL, Office 365

John Huang's Current Company Details
Microsoft

Microsoft

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Support Engineering Manager at Microsoft
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
John Huang Work Experience Details
  • Microsoft
    Support Engineering Manager
    Microsoft Jul 2020 - Present
    Shanghai
    Leading a team mixed with 20 FTE engineers & 100+ Outsourcing Engineers for Microsoft premier support including of Microsoft Endpoint Management & Microsoft Modern Work SaaS service.
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  • Microsoft
    Sr Support Delivery Manager
    Microsoft Jul 2018 - Jul 2020
    Shanghai City, China
    Focus on Supplier Management on the Call Center support in 4 counties & 5 sites with 4 supplier companies cross ASIA on:- Gaming (XBOX Hardware/XBOX Game)- Account & Billing- Product Activation (Microsoft consumer and commercial products)- Social Media Support (Weibo/WeChat/Twitter/Facebook)
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  • Microsoft
    Support Delivery Manager
    Microsoft Aug 2017 - Jun 2018
    Manage Microsoft ASIA Consumer support team across 5 Country/Areas(GCR/Philippine/Korea/Japan/India), covering 8 LOBs with more than 700+ outsourced agents with millions USD budget
  • Microsoft
    Support Delivery Manager
    Microsoft Mar 2016 - Aug 2017
    Working as the Partner offering lead and manage the Microsoft ASIA Pre-sales support offerings, onsite partner delivery events & Online delivery Events. Also the promotion on Microsoft Advanced support offering
  • Wuxi Apptec
    Associated It Director
    Wuxi Apptec Jul 2015 - Mar 2016
    Shanghai
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  • Microsoft
    Serviceability Escalation Manager
    Microsoft Mar 2013 - Jul 2015
    Shanghai City, China
    Office 365 service escalation
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  • Microsoft Corporation
    Support Engineer
    Microsoft Corporation Nov 2010 - Feb 2013
    Shang Hai
    Microsoft Online Service Support Engineer. Focus on Microsoft BPOS & Office 365. Provide support to APGC Customer!
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  • Hewlett-Packard
    Pd Onsite Management For Gernal Motors
    Hewlett-Packard Oct 2009 - Nov 2010
    IT operation management/Asset Management/Incident Management
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  • Microsoft
    Support Engineer
    Microsoft Jan 2007 - Oct 2009
    Newsgroup Support Engineer
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  • Trend Micro
    Support Engineer
    Trend Micro Nov 2005 - Dec 2006
    Technical Support for Anti-Virus software
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John Huang Skills

Office 365 Cloud Computing Microsoft Technologies Virtualization Hyper V Active Directory Microsoft Exchange Windows Server Windows Xp Pro Windows 7 Windows Project Management Itil Mof Technical Support Management It Service Management

John Huang Education Details

Frequently Asked Questions about John Huang

What company does John Huang work for?

John Huang works for Microsoft

What is John Huang's role at the current company?

John Huang's current role is Support Engineering Manager at Microsoft.

What is John Huang's email address?

John Huang's email address is jo****@****cro.com

What schools did John Huang attend?

John Huang attended Harbin University Of Science And Technology, 哈尔滨理工大学.

What skills is John Huang known for?

John Huang has skills like Office 365, Cloud Computing, Microsoft Technologies, Virtualization, Hyper V, Active Directory, Microsoft Exchange, Windows Server, Windows Xp Pro, Windows 7, Windows, Project Management.

Who are John Huang's colleagues?

John Huang's colleagues are K D, Lloyd Jaydell Quiambao, Alex Grande, Abdirezak Mohamud Warsame, Laura Gallego, Tate James, Manirul Mia.

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