John Hughes Email & Phone Number

Birkenhead, Gb

Liverpool, England, United Kingdom

Managing secured and non-secured loan accounts with a view to providing best customer outcomes. Seconded to support the Quality Assurance function due to excellent understanding of regulatory frameworks, complaints process and internal processes. Performed highly against all KPI's.

Liverpool, United Kingdom

Liverpool, England, United Kingdom

Supported the quality control function by assessing regulated loan sales files in relation to the sale of vehicles. Detailed analysis of data files to ensure fair customer outcomes had been achieved through investigation of a comprehensive sales process in a regulated environment. Promoted to 'subject matter expert' due to an excellent understanding of regulatory framework and internal processes. This role entailed supporting other team members to ensure correct outcomes achieved.

Liverpool, United Kingdom

Kunming, Yunnan, China

• Supporting Chinese learners to improve or begin their English language education.• Achieved a record number of 8 customer resigns in 1 month due to exceptional customer satisfaction and strong customer oriented approach. • Participating very successfully in sales demonstrations to attract new customers into the training academy. My conversion ratio in these demonstrations is currently 50%.• Interacting with parents of students to ensure maximum customer satisfaction and encourage repeat business.

Sheffield

• Promoted to the role of Senior Team Leader within 3 months through a negotiated fast track performance requirement (against a usual time frame of 7 months)• Responsible for £140,000 worth of personal sales in less than 2 years achieved by performing at over 2.5x targeted level. • Responsible for a team performance of over £500,000 worth of sales. This was achieved through development of training and support systems which were consistently implemented.• Providing supervision, leadership, motivation and training to staff in order to maintain performance and achieve set targets. • Reviewing/assessing training requirements before suggesting appropriate programs and delivering office training sessions for in excess of 60 staff members. • Building rapport with new business with tact and handling objections to sale expertly.

Sheffield Area, United Kingdoma

Key Responsibilities and Achievements:• Secured initial contracts worth over £160,000.• Spearheaded an office performance of 33% above targeted level over a 1 year period. This included a personal sales performance of 165% of first years target.• Operated strong account management skills to ensure satisfaction with performance for clients and encouraged repeat business worth over £200,000• Developed systems to encourage best practice and high performance for staff members resulting in first year profits of £75,000. • Utilizing knowledge of various processes including, but not limited to, sales pitching customer service, HR, recruitment, budgets, H&S, finance, client relationships and public speaking.

Sheffield, United Kingdom

Key Responsibilities and Achievements:• Progressed to team leader within 2 weeks within my first sales role due to determination and exceptional performance (over 2.5x targeted level both personally and team for duration of the role).• Promoted to the role of Senior Team Leader within 5 months, rising through 4 consecutive performance based promotions.• Made in excess of £160,000 worth of sales over a 2.5 year period

Llb Bachelor Of Law, Civil Amd Criminal Law

Education record