 ServiceNow experience includes design, development, configuration and deployment activities of CMDB, Discovery, Service Catalog, Asset Management and Software Asset Management Service Asset & Configuration Management (SACM) Specialist ServiceNow config experience: scripting/JavaScript, UI Policies, UI Actions, UI Pages, Business Rules, Client scripts, ACLs, Script Includes, Scheduled Jobs, Data Sources, Import Sets, Transform Maps, Workflows, Data Certification, Data Normalization, Notifications and Surveys in an Agile development environment. ServiceNow integration experience: sFTP, SOAP, Export Sets, REST v2 API Web Services and Scripted REST. Salesforce – ServiceNow REST API integration Extensive implementation experience with ServiceNow Asset, Config, Contract Management and Procurement. Experience working closely with SMEs, as a member of an Agile Scrum Team, to capture business requirements and translate them into technical specifications.

 Certified ServiceNow Discovery Consultant (2016, Geneva) Certified ServiceNow System Implementation Consultant (2015, Eureka) Certified ServiceNow System Administrator (2013, Calgary)• ServiceNow config experience: scripting/JavaScript, UI Policies/Actions, Business Rules, Client scripts, ACLs, Script Includes, Scheduled Jobs, Import Sets, Transform Maps, Workflows, Data Certification and Surveys in an Agile development environment• Extensive implementation experience with ServiceNow Contract Management• Implemenatation of ServiceNow Discovery, MID Servers, Probes, Sensors, Identifiers• Configuration experience with: JDBC, SQL, Powershell • Experience with software counters, forms, workflows, interfaces, database design schemas, multi-tenant configuration and data modeling• Experience working closely with SMEs, as a member of an SDLC Agile/Scrum team, to capture business requirements and translate them into technical specifications and built functionality• Excellent verbal and written communication skills

ITAM, ITSM, ServiceNow, HP AssetManager ConsultingClient Services SAM/Software Asset Lifecycle Best Practice (HP AM 9.X) implementation for a global $40B Fortune 500 firm. Responsible for gathering and analyzing software license data and developing software license counters (CPU, per core) for IBM PVU, IBM RVU and Oracle/Oracle core factor based licensing. Configured AssetManager 9.4 to reflect highly virtualized clustered server environment using Natures, Models, ITCG and ClientResource tables. Responsible for implementing HP SAM4 Best Practice library software counters based on CPU core licensing of PVU and Oracle core factor software titles.  Technical leadership of ITAM implementation for large NYC financial firm. Focused on inventory, centralization of IT procurement, software license management and fixed asset reconciliation. Technology cost charge-back and improved inventory management were the primary business drivers. Responsibilities included leading as-is/to-be process workshops, technical product configuration of automated workflows covering Request Fulfillment, Procurement, and Contract Management. System integration included: PeopleSoft ERP, LDAP, Domino and messaging. Assets categories were desktops, servers, mid-range, telecommunication, storage and software licenses. Primary responsibilities are requirements definition, prototype development, product configuration, testing and training development. Technology versions are: AC 4.4.1, Connect IT 3.5.0.  NYC Financial Services firm. Led ITAM roadmap & requirements gathering/definition. Guided clients in understanding the integrated role of ITSM and ITAM. Applied best-practices to surface opportunities for improvement. Recommended ITAM program into phases for implementation which included HW/SW Inventory, centralized IT asset procurement, IMAC, disposal, fixed asset management, ERP integration, software compliance and contract management (lease, maintenance and license).

Great people to work with. Loved it.