John Humphries

John Humphries Email and Phone Number

Director of Operations - Specialty, UK and Ireland @ Crawford & Company
United Kingdom
John Humphries's Location
Manchester Area, United Kingdom, United Kingdom
John Humphries's Contact Details

John Humphries work email

John Humphries personal email

n/a
About John Humphries

A senior leader with over 15 years experience in the insurance industry, with a proven track record across operational, technical and client-facing roles.Working to fulfil Crawford’s mission of restoring lives, businesses and communities.

John Humphries's Current Company Details
Crawford & Company

Crawford & Company

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Director of Operations - Specialty, UK and Ireland
United Kingdom
Website:
crawco.com/cat
Employees:
52
John Humphries Work Experience Details
  • Crawford & Company
    Director Of Operations - Specialty, Uk And Ireland
    Crawford & Company
    United Kingdom
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  • Crawford & Company
    Specialty Operations Leader
    Crawford & Company Oct 2022 - Present
    Uk & Ireland
    Crawford Specialty is a multidisciplinary team of over 300 industry specialists delivering claims and risk solutions to clients in some of the most challenging environments, both in the UK and internationally.Our specialisms include:- Marine- Liability- Casualty Specialist International Risks- Construction- Engineering- Renewable Energy- Environmental- Risk Consulting- Cyber and Technology- Forensic Accounting- Building Consultancy / Surveying- Motor TPPD / Highways- Major Loss and Speciality Claims in Republic of Ireland
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  • Crawford & Company
    Field Operations Manager
    Crawford & Company Oct 2020 - Oct 2022
    United Kingdom
    Leading a team of senior field-based professionals through the COVID-19 pandemicResponsibility for day-to-day operations including:- Service delivery / KPI performance- Revenue-generation, WIP management, DSO- Resource planning and recruitment- Performance management, talent management, development of graduates - Health, safety, wellbeing and morale of team members - achieved record staff engagement survey results- On-site team mentoring and supervision- Hands-on resolution of complex claims issues- Stakeholder management including clients, internal clients, suppliers and third parties
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  • Crawford & Company
    Client Account Director
    Crawford & Company Jun 2018 - Oct 2020
    Uk & Ireland
    - B2B key account management, responsible for ensuring profitable growth including cross-selling- Successfully renewed major client account with increased wallet share on a 5-year deal (£30m+ contract value)- Led and secured a circa £4m contract with a major household name brand (new business)- Stakeholder mapping and relationship management - Strategic account planning- Proposition and product development- Worked closely with operational leaders to ensure alignment and service delivery
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  • Crawford & Company
    Claims Adjusting & Broker Business Development
    Crawford & Company May 2016 - Jun 2018
    Manchester, England, United Kingdom
    - Responsible for delivering high quality customer and indemnity outcomes on a mixed portfolio of Property and Business Interruption claims- Driving team performance as the senior technical lead, with ownership of the technical framework including training, audit and process enhancement- Delivering growth as the focal point for Broker proposition and Broker relationship management for the division- Supporting with key account management as the nominated operational lead for two major accounts
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  • Industry Insurance
    Loss Adjuster And Claims Professional - Various Companies
    Industry Insurance Sep 2008 - May 2016
    Manchester Area, United Kingdom
    Progression across a number of roles from entry-level claims handling to field-based commercial property loss adjusting, including:- Caseload and stakeholder management- Customer service and responsiveness - Technical loss adjusting and report-writing- Surge / event response - Supplier co-ordination and oversight- Client relationship management and business development

John Humphries Skills

Loss Adjusting Customer Service General Insurance Claims Management Claims Handling Property Damage Insurance Claim Claim Investigation Property Claims Insurance Law Report Writing Committed To Professionalism High Level Of Initiative Case Management Property And Casualty Insurance Liability Commercial Insurance Case Managment Fast Learner Brokers

John Humphries Education Details

Frequently Asked Questions about John Humphries

What company does John Humphries work for?

John Humphries works for Crawford & Company

What is John Humphries's role at the current company?

John Humphries's current role is Director of Operations - Specialty, UK and Ireland.

What is John Humphries's email address?

John Humphries's email address is jo****@****o.co.uk

What schools did John Humphries attend?

John Humphries attended The University Of Salford, Chartered Insurance Institute.

What skills is John Humphries known for?

John Humphries has skills like Loss Adjusting, Customer Service, General Insurance, Claims Management, Claims Handling, Property Damage, Insurance, Claim, Claim Investigation, Property Claims, Insurance Law, Report Writing.

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