John Humphries

John Humphries Email and Phone Number

Lead Training Strategist - L and D Strategy Development and Execution @ AT&T
Texas, United States
John Humphries's Location
Dallas-Fort Worth Metroplex, United States
About John Humphries

With over five years of experience in leading learning and development teams and projects at AT&T, I am a passionate and skilled professional who strives to create and deliver innovative and effective training solutions that enhance employee performance and customer satisfaction. I have a Bachelor of Applied Arts and Sciences degree in Organizational Leadership and a Marketing in a Digital World certification from Coursera.As the Associate Director of Learning and Development Strategy, I oversee the design and implementation of training programs for various business units and functions across the organization. I collaborate with key stakeholders to identify learning needs, align training objectives with business goals, and evaluate the impact and outcomes of training interventions. I also leverage my expertise in stakeholder relations, manufacturing process improvement, and training and development to support the continuous improvement and optimization of our learning and development processes and systems.

John Humphries's Current Company Details
AT&T

At&T

View
Lead Training Strategist - L and D Strategy Development and Execution
Texas, United States
Website:
att.eu
Employees:
218956
John Humphries Work Experience Details
  • At&T
    Lead Training Strategist - L And D Strategy Development And Execution
    At&T
    Texas, United States
  • At&T
    Associate Director - Learning And Development Strategy
    At&T Aug 2023 - Present
    Irving, Texas, United States
  • At&T
    Lead Training Manager - Design
    At&T Mar 2020 - Aug 2023
    Dallas-Fort Worth Metroplex
    Lead a team of Instructional Designers to re-imagine new hire training for our company owned retail store employees. Developed a process for sharing content blocks that allowed us to create new Initial Training programs 30 days faster. This strategy had a dramatic effect on content maintenance, reducing the hours spent on updating existing materials by an unprecedented 68%. This process for creating and maintaining content is being adopted throughout the organization and is currently live in 14 different Initial Training curricula.
  • At&T
    Lead Program Manager
    At&T Jan 2019 - Mar 2020
    Dallas-Fort Worth Metroplex
    Responsibilities included initiating, planning, communication, managing development and maintenance of a content library to help front line employees learn system processes that were not possible in the training environment. The result was a library of system simulations designed to be viewed in the flow of work, when an employee gets stuck. This library of simulations is still used to this day. After completion of the project, I was promoted to a Lead Training Manager.
  • At&T
    Senior Training Manager - Design
    At&T May 2017 - Jan 2019
    Irving, Texas
    Developed training experiences and resources for sales and customer service representatives. We introduced new curricula that blended self-paced/web-based learning, virtual leader-led, and mentoring sessions in one initial training program. Trust me, at the time it was ground-breaking!
  • At&T
    Lead Performance Consultant
    At&T May 2015 - May 2017
    Irving, Texas
    Responsible for training strategy and effectiveness. Collaborated with client stakeholders to stay aligned with shifts in the client's business priorities. Used data analysis, learning feedback, and on site observations to recommend changes/enhancements to existing training materials.
  • At&T
    Sr. Training Manager - Delivery
    At&T Feb 2013 - May 2015
    I traveled in the United States, the Philippines, and India training/coaching Customer Service Representatives and Center Coaches to make sure AT&T customers are being provided with the very best customer experience.

John Humphries Skills

Training Sales Customer Service Sales Management Customer Experience Retail Strategic Planning Coaching Public Speaking Inventory Management Sales Order Processing Management Microsoft Office Microsoft Excel Marketing Customer Retention Budgets Powerpoint Store Management Customer Satisfaction Call Centers Process Improvement Sales Operations Employee Training Analytical Skills Addie Project Management

John Humphries Education Details

Frequently Asked Questions about John Humphries

What company does John Humphries work for?

John Humphries works for At&t

What is John Humphries's role at the current company?

John Humphries's current role is Lead Training Strategist - L and D Strategy Development and Execution.

What is John Humphries's email address?

John Humphries's email address is jo****@****ail.com

What schools did John Humphries attend?

John Humphries attended Texas A&m University-Commerce, Texas Tech University.

What are some of John Humphries's interests?

John Humphries has interest in Will Add Later.

What skills is John Humphries known for?

John Humphries has skills like Training, Sales, Customer Service, Sales Management, Customer Experience, Retail, Strategic Planning, Coaching, Public Speaking, Inventory Management, Sales Order Processing, Management.

Who are John Humphries's colleagues?

John Humphries's colleagues are Dexter Bostic, Martin Sujan, Natalia Stryczek, Heather Vallee, Stephanie Arnold, Free Fire, Daniel Holley.

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