A dynamic leader with a solid understanding of Infrastructure service & solution delivery, with 25+ years of experience delivering business value through Professional Services.Strong track record of team development, technical strategy, program delivery, building strong customer relationships, and developing or re-engineering business processes resulting in customer and share-holder value.Extensive background in all aspects IT Services, account management, Program management, project execution, developing and executing business strategy. Specialties: Six Sigma (B.P.I) Green Belt, ITIL, business acumen, people management, Program management, Project execution and delivery, service development and implementation, negotiation and relationship building, Waterfall, Agile and Scrum practitioner.Skills / AwardsProject Management – PMI / PMP – (DEPM2 – Board member)Waterfall, Agile and Scrum practitionerService / Helpdesk Management – ITIL v2 / v3B.P.I (Six Sigma) – Yellow / Green BeltVP Award – Sales supportDell Rockstar Award - 2011 & 2012 – Inspiring LeadershipDell Gold & Gamechanger awards – 2016 / 2018 / 2019 - Program delivery