John Hurst Email & Phone Number

Wellington, Gb

Wellington, Gb

Bridgwater, England, United Kingdom

Exeter, England, United Kingdom

Somerset, England, United Kingdom

Achieved record levels of profit during last 12 monthsResponsible for all Finance, Customer, People and Operations strategiesCreated a bespoke onboarding and training planImplemented a highly successful customer service strategyPut in place a clear and effective succession plan - with a focus on developing talent from within

Elevated the Franchise ranking from bottom in the UK to 1st position, within 12 month period.Consistently exceeded sales targets on FCA regulated Insurance productsSuccessfully recruited and trained an entire new store management team.Implemented an effective and balanced Performance Management framework to ensure a capable and motivated workforce.Successfully increased Customer Satisfaction to record levels, by creating a bespoke NPS strategy

Yeovil, Somerset, United Kingdom

Substantially increased performance of Finance products, Attach-rates and Overall Profits in a £2.5m+ turnover Retail store.Developed and maintained an industry-leading Showroom environment, which drove increased footfall and greater profitsExceeded target for 9/9 periods prior to leaving the role.Ranked as a Top 20 store in the company, with all KPI's ahead of target.Compliantly sold both Interest-free and Interest-bearing Finance products

Taunton

Manager of a Band 1 store, with a team of 16. Largest volume store in the South West.Coached and developed 5 team members into General Manager positions.Consistently outperformed Conversion and Volume targets, using a combination of Assisted Sales, brand USP's and Team Development.Consistently exceeded sales targets on FCA regulated Insurance productsTrainee/Stand-in Regional Manager for 25 stores

Primary Responsibility for branch sales.Successfully increased Sales Volumes and Profits above target.Increased customer base in size to the point that a Field Sales role needed to be created.Implemented a successful strategy to bring customers away from rival merchants.Developed an efficient call strategy to retain existing customers, but also source new business.Utilized manufacturer support on mid-to-large scale builds (site visits with reps etc), to… Show more Primary Responsibility for branch sales.Successfully increased Sales Volumes and Profits above target.Increased customer base in size to the point that a Field Sales role needed to be created.Implemented a successful strategy to bring customers away from rival merchants.Developed an efficient call strategy to retain existing customers, but also source new business.Utilized manufacturer support on mid-to-large scale builds (site visits with reps etc), to ensure we won price-sensitive business.Planned and led manufacturer sales days on site (demos, enhanced discounts). Show less