John Innes Email & Phone Number

West Linton, Scotland, Gb

• Career break to spend time with family following the birth of my second child

Edinburgh, United Kingdom

I was responsible for full business analysis (including the use of the Agile methodology) on The Small Business Act 2015, a regulatory project to increase competition in the lending market. My specific aim was to create a customer process allowing referrals to new portals to take place.• Undertook a full business impact assessment to clearly articulate how the Act would impact RBS• Took responsibility for fully understanding the Act in order to document the legislative… Show more I was responsible for full business analysis (including the use of the Agile methodology) on The Small Business Act 2015, a regulatory project to increase competition in the lending market. My specific aim was to create a customer process allowing referrals to new portals to take place.• Undertook a full business impact assessment to clearly articulate how the Act would impact RBS• Took responsibility for fully understanding the Act in order to document the legislative and business requirements; became the first point of contact as a result• Created full “As-Is” and “To-Be” process flows to ensure a wide range of stakeholders had a clear understanding of the impact• Produced User Stories to develop a new e-Flex system allowing RBS to meet the legislative requirement• Managed the relationship with IT colleagues in India, ensuring design and build of the new system met both the legislative and business requirements• Responsible for planning, documenting and prioritising the e-Flex User Story work• Secretariat and chair of the Project Working Group, ensuring all project governance was maintained• Assumed the role of Project Manager in the absence of a permanent one, taking ownership for delivery of the project plan and attending the Project Implementation Board Show less

Edinburgh, United Kingdom

This short term role was on a LEAN project looking at waste in the business and identifying the key areas for change to reduce effort and overall Service Level Agreements.• Facilitated multiple workshops to establish the existing processes and capture areas of concern and suggestions for improvement• Responsible for creating “As-Is” and “To-Be” process maps following LEAN methodology, for presentation to senior management• Made presentations to senior business… Show more This short term role was on a LEAN project looking at waste in the business and identifying the key areas for change to reduce effort and overall Service Level Agreements.• Facilitated multiple workshops to establish the existing processes and capture areas of concern and suggestions for improvement• Responsible for creating “As-Is” and “To-Be” process maps following LEAN methodology, for presentation to senior management• Made presentations to senior business managers to illustrate the current issues, detailing the analysis and what the process would look like once changes were implemented• Successfully achieved agreement to implement changes within the business area, which would result in significant time savings for staff and an improved customer experience Show less

Edinburgh, United Kingdom

My role involved establishing what impact the HMRC tax rules (Pensions Flexibility 2015) would have on AEGON’s back office procedures, taking into account the multiple processes and systems it would affect.• Undertook multiple business impact assessments, reviewing the legislation in detail in order to clearly articulate business requirements• Responsible for creating “As-Is” procedures ensuring full changes were highlighted and successfully signed off with… Show more My role involved establishing what impact the HMRC tax rules (Pensions Flexibility 2015) would have on AEGON’s back office procedures, taking into account the multiple processes and systems it would affect.• Undertook multiple business impact assessments, reviewing the legislation in detail in order to clearly articulate business requirements• Responsible for creating “As-Is” procedures ensuring full changes were highlighted and successfully signed off with key stakeholders• Produced new step by step standard operating procedures and “To-Be” process flows to ensure that c.15 business users were able to work the process from day one• Responsible for creating full customer letter suits including implementation• Managed internal and third party relationships, each with different priorities, to assess the impacts on costs and expected volumes of work Show less

Education record

Education record