John Innes Email & Phone Number

West Linton, Scotland, GB

• Career break to spend time with family following the birth of my second child

Edinburgh, United Kingdom

• I was responsible for full business analysis (including the use of the Agile methodology) on The Small Business Act 2015, a regulatory project to increase competition in the lending market. My specific aim was to.
• Undertook a full business impact assessment to clearly articulate how the Act would impact RBS
• Took responsibility for fully understanding the Act in order to document the legislative… Show more I was responsible for full business analysis (including the use of the Agile methodology) on The Small Business Act.
• Took responsibility for fully understanding the Act in order to document the legislative and business requirements; became the first point of contact as a result
• Created full “As-Is” and “To-Be” process flows to ensure a wide range of stakeholders had a clear understanding of the impact
• Produced User Stories to develop a new e-Flex system allowing RBS to meet the legislative requirement

Edinburgh, United Kingdom

• This short term role was on a LEAN project looking at waste in the business and identifying the key areas for change to reduce effort and overall Service Level Agreements.
• Facilitated multiple workshops to establish the existing processes and capture areas of concern and suggestions for improvement
• Responsible for creating “As-Is” and “To-Be” process maps following LEAN methodology, for presentation to senior management
• Made presentations to senior business… Show more This short term role was on a LEAN project looking at waste in the business and identifying the key areas for change to reduce effort and overall Service Level Agreements.
• Made presentations to senior business managers to illustrate the current issues, detailing the analysis and what the process would look like once changes were implemented
• Successfully achieved agreement to implement changes within the business area, which would result in significant time savings for staff and an improved customer experience Show less

Edinburgh, United Kingdom

• My role involved establishing what impact the HMRC tax rules (Pensions Flexibility 2015) would have on AEGON’s back office procedures, taking into account the multiple processes and systems it would affect.
• Undertook multiple business impact assessments, reviewing the legislation in detail in order to clearly articulate business requirements
• Responsible for creating “As-Is” procedures ensuring full changes were highlighted and successfully signed off with… Show more My role involved establishing what impact the HMRC tax rules (Pensions Flexibility 2015).
• Responsible for creating “As-Is” procedures ensuring full changes were highlighted and successfully signed off with key stakeholders
• Produced new step by step standard operating procedures and “To-Be” process flows to ensure that c.15 business users were able to work the process from day one
• Responsible for creating full customer letter suits including implementation

Education record

Education record