Empowering a fully remote team, delivering high-quality esports content to a channel with 50K subscribers. Spearheading the development and execution of social media strategies, focusing on promotion and audience engagement. Overseeing marketing initiatives to grow the channel's reach, leveraging insights to enhance content visibility. Regularly presents and hosts live streams, honing presentation and interviewing skills to engage with a diverse audience. Coordinating team efforts and ensuring smooth remote collaboration, driving efficiency and productivity. Success in this role has required emphasis in leadership in a virtual environment, mastering the art of managing and motivating a distributed team to achieve shared goals.

Specialized in the deployment and management of Customer Satisfaction SaaS products, significantly enhancing service delivery and client engagement across major accounts such as Sony, TCL, Samsung and Bose. My role was pivotal in driving substantial improvements in project execution, client satisfaction, and operational efficiency:Key achievements:Developed customized solution for nordVPN that improved end user engagement, leading to a marked increase in customer satisfaction scores and retention rates.Streamlined process to allow Sony's reviews to be ingested while maintaining data integrity in line with GDRP guidelines, boosting project delivery speed and accuracy, reducing costs and enhancing profitability for the company.Successfully managed and executed the change project for Euronics that enabled 300 daughter sites to engage with the Reevoo platform, contributing to the company's financial growth through strategic upselling to outliers and optimized resource management.

Delivered professional change management services to leading financial institutions across London and Europe. Managed service delivery aligned with technical and business requirements from stakeholders. Analysed customer network benchmarks to predict and prevent system overloading. Oversaw hardware and software upgrades of FX transaction platforms, enhancing service stability and reliability.Key Achievements:Collaborated with peers to develop a tool that accurately defines bandwidth requirements based on current implementations, enabling precise usage predictions and facilitating timely upsell opportunities.Provided crucial weekend support for peers' change requests, actively participating in critical bridge calls (e.g., UBS Securities, Merrill Lynch, Bank of England) to prevent disruptions and ensure seamless operations.Proactively provided coverage for a colleague, facilitating her transition to a four-day workweek while ensuring uninterrupted team performance and productivity.

Collaborated closely with customers to seamlessly integrate market data solutions into their infrastructure, with a particular focus on delivering flagship products such as FXT (FIX-based trading software), Eikon, Elektron Edge, and EMS. Ensured all services aligned with MiFID II regulations, providing exceptional value for clients.Key Achievements:Migrated 34 clients' real-time data from MPLS to Delivery Direct (SD WAN) including those for Lloyds Bank, Charles Stanley and Co. and Credit Agricole.

Led change management projects for numerous banks and brokers, including Rabobank, Royal Bank of Canada, and BNP Paribas, facilitating their migration of trading platforms from legacy networks. Optimized delivery bandwidth based on usage analysis, and created detailed Visio network diagrams to maintain up-to-date knowledge of customer infrastructure. Ensured seamless cutovers with zero downtime or data loss.

Provided real-time support for market data hardware and software, including Reuters Dealing 3000, FXT, 3000Xtra, Eikon, RWS, and EMS. Worked directly with customers to manage expectations, and developed site-specific documentation, including detailed step-by-step instruction manuals and unattended configuration guides.

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