John Isla Email & Phone Number

Queens, New York, United States

Provides extensive administrative and management support on a variety of complex issues related to budget, travel, appropriations, personnel and payroll management. Coordinates implementation of directives relative to property inventory control and management, training records management, logistics management, travel and transportation management, contract and procurement management, and credit card control.Participates in administrative studies to enhance the efficiency and effectiveness of operation. Analyzes a wide variety of reports, workflow statistics, precedent cases, and the current administrative procedures to determine the possible causes of workflow or other administrative problems. Recommends administrative and procedural changes where appropriate.

New York, New York, United States

Provide legal and technical support to Administrative Law Judges and other technical and professional positions to process entitlement cases at the administrative appeals levels.

New York, New York, United States

1. Assist in: the resolution of tenancy problems; respond to complaints; collect rent and rent arrears. 2. Interview residents; investigate, and verify information obtained.3. Inform tenants of Housing Authority rules, regulations and requirements. 4. Perform income and employment verifications for the purpose of rent determination. 5. Conduct field visits for rent collection/home visits regarding housekeeping concerns/window guards/air condition surveys, etc. 6. Perform rentals and complete annual/interim reviews. 7. Perform case reviews and/or process lease renewals/contract rent changes. 8. Attend administrative hearings. 9. Make court appearances.

Brooklyn

Answer in-coming calls/review voicemails. Follow phone scripts. Make sure lobby is presentable. Direct and transfer clients to correct staff member. Schedule and confirm client appointments. Provide & assist clients with intake forms. Communicate clients arrival to proper parties. Review and scan documents. Receive payments & provide clients with receipt. Schedule financial meetings with clients. Open and process new retainers. Review case details and court minutes from various court websites. Email team with urgent matters. Track packages & mail. Complete and deliver daily reports to Supervisor.

White Plains, New York

Queens, New York

Provide coverage for front desk as needed. Review payment agreements and reschedule missed payments with clients. Provide customer service to existing clients (Answer questions, collect and process payments, collect documents, make copies, connect to other interoffice staff via phone/skype). Law firm that specializes in Foreclosure Defense and Consumer Bankruptcy throughout the New York.

Trujillo Province, Peru

• Processed complaints and provide a response to the complainant within a period not exceeding thirty (30) business days• Issued the corresponding report that contains the results of the prequalification, supporting the origin or opening of the beginning of the procedure and identifying the possible sanction to be applied.• Carried out prequalification based on the facts stated in the complaint and the investigations carried out.

• Scanned and uploaded Case Correspondence to company’s software.• Responsible for handing inbound processing as well as assisting with the production of outbound mailing services. • Legal document processing (including claims and ballot processing), data-entry, scanning, processing return mail• Learn company's proprietary software and become knowledgeable about claims management support• Stage and process client data in various formats• Resolve or elevate issues that arise during data processing or other workflows

Norfolk, Virginia Area

July 2011 Operation Specialist 2nd ClassManaged equipment for the operations which included radars, GPS, computers and other devices. Patrolled in designated areas for the safety of civilians.Assisted with humanitarian relief which includes visiting foreign nations. Supervised 10 subordinates.Performed other general administrative duties.

Master'S Degree, Public Administration, 3.2

Bachelor Of Science (B.S.), Criminal Justice

Criminal Justice

Bachelor Of Science Degree, Criminal Justice