John Ivan Divina Email & Phone Number

Philippines

• In charge of facilitating the training of new hire classes and upskilling of tenured agents as required by the client through classroom learning, hands-on demonstrations, and supporting activities for the product-related account.• Assist in evaluating the performance of associates using tools available such as different types of assessments and coaching the agents where they can actually be better at and improve client metrics for the account.• Maintain current product knowledge for the account by taking manager or escalation calls and attending team meetings or calibration with other departments.• In charge of doing ad hoc or administrative tasks on a daily basis; Email and Calendar Management. Entitlement Requests, Daily Reports, etc.

Baguio City, Cordillera Admin Region, Philippines

• The position interfaces with customers via inbound and outboundcalls depending on client requirements.• In charge of stopping fraud at its earliest stage by verifying and disputing transactions and activities on the customer’s credit card.• This position provides customer service support and resolution of routine problems regarding the client's products and services by using the relevant tools needed.• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.

Singapore

• Responsible for seeking applicants with qualities that will match the job as well as the company's qualifications.• Conducts research in different fields in accordance with the needs of companies and corporations.• Experienced in handling regional roles and has a successful track record in developing and implementing strategic programs that resulted in efficient and improved work operation and management.• Use recruitment platforms to source for different candidates through LinkedIn, Monster.com., Jobstreet, etc.• Conducts phone call interviews on a daily basis. Asking for the candidate's reason for leaving, current function or core expertise, reporting line (reporting to and direct reports to), Current and expected salary, notice period, and if the candidate is comfortable working in the area.• Has successfully managed to accumulate 12,000+ Linkedin Connections

Singapore

• Conducts lead generation and support different headhunters inside the team for the talent acquisition process.• Formatted and proofreads CVs of candidates before endorsement to the respective hiring managers of partnered companies.• Knowledgeable in conducting Market Mapping, doing research for the competitive market of client In charge of posting job vacancies to our website and sending CVs received for the post to the different headhunters assigned to handle them.• Conducted phone call reference checks on the shortlisted candidates.• Created a few human resources articles that promoted engagement for the Harper and Hill Executive Search website• Does the weekly digital marketing to reach a variety of audiences using social media platforms such as Facebook, LinkedIn, and SendinBlue.

Singapore

Baguio City