John Jacob Email & Phone Number

Bengaluru, Karnataka, India

Project Manager in Ericsson Account (January 2024 – Present)• Coordinate and support the planning, execution, and monitoring of SAP projects.• Collaborate with cross-functional teams to gather project requirements, establish project timelines, and define deliverables• Manage project schedules, milestones, and resources to ensure timely project completion• Work with stakeholders to develop mitigation plans and implements approved actions and workarounds• Maintain documentation, including project plans, process flows, and integration specifications• Provide regular project status updates to stakeholders, ensuring clear communication and alignment with project goals• Continuously evaluate project performance, gather lessons learned, and implement process improvements to enhance future project executionEnvironment Manager in Ericsson Account (June 2023 – December 2023)• Maintain environment inventory.• Work on continuous improvement for the way of resolving any environment issues or repeated issues.• Work with project managers and test managers to coordinate planned releases and outages.• Manage data refreshes, upgrades and decommissioning.• Assist with the setup of external integrations and connections.• Make sure the non-production environments are up and running.Release Manager in Ericsson Account (January 2022 – May 2023)• Deliver release management for projects. • Own, maintain and develop release management processes, ensuring they are communicated, understood, and adhered.• Negotiate, agree, document, and communicate the scope of scheduled releases with all stakeholders. • Addressing and managing any risks associated with release and conducting release readiness reviews. • Lead the Go-Live activities and Plans.• Review the checklists. • Manage the configuration of process related tools, reporting tools, and associated technologies. • Checking the Scope of Process improvement and initiating the same based on discussions and agreements.

Bengaluru Area, India

Project Manager for SAP Release Management in Ericsson Account.• Deliver release management for projects, such that they are delivered into live and non-live environments in a safe and controlled manner through formal planning, resourcing, and communication.• Own, maintain and develop release management processes, ensuring they are communicated, understood, and adhered. • Manage the delivery of scheduled releases assigned throughout the year, planning, monitoring and reporting on status, managing risks and ensuring timely and successful delivery of each release.• Negotiate, agree, document, and communicate the scope of scheduled releases with all stakeholders.• Addressing and managing any risks associated with release and conducting release readiness reviews.• Act as an escalation point when needed by Customer and Development Team.• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner. • Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists. • Provide point of contact for process related questions or issues and facilitates process related meetings.• Manage the configuration of process related tools, reporting tools, and associated technologies.• Provide coaching and mentoring for release teams to ensure that process guidelines are understood and followed.• Tracking incidents during Post Go-live support.• Preparing the Post Implementation Review.• Acted as Change Manager for SAP Releases.• SPOC for Delivery Process improvements.• Project Management Lead for security related project governance and execution.

Hyderabad, Telangana, India

Delivery Excellence Executive, Change and Release Manager in Ericsson Account.• Managing delivery of road map items with internal and external development teams, and supporting the project delivery. • Manage risks and resolve issues that affect release scope.• Co-ordinate the Go-Live activities including the execution of the deployment plans and checklists.• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.• Ensure that appropriate and up to date controls, processes, documentation and procedures are in place and followed.• Acted as Supplier Change Manager for all applications.• Work alongside the Leadership team to define the ITIL framework and processes required to help drive the continued improvement of services to agreed SLAs.• Provide regular and accurate management reporting on service performance against SLAs and KPIs.• Co-ordinate internal support and external service providers and ensure effective communication on all matters relating to the systems, delivery, availability and satisfaction of customer service requirements.

Chennai Area, India

Change, Release and Configuration Process Manager in Royal Bank of Scotland (RBS) Account.• Ensure the appropriate Change Management processes and tools are used during delivery.• Facilitate the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.• Identify and manage Risks, Issues, Dependencies, Assumptions.• Prepare and circulate Change Management updates and dashboard reports.• Liaise with Change Sponsor and Senior Operations Management during Change lifecycle.• Coordinate with all necessary parties to perform Change building, testing and implementation, in accordance with schedules.• Update the Change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.• Review all implemented Changes to ensure that they have met their objectives. • Software change repository management in AS400 system.• Release Documentation review and consolidation.• Application and profile maintenance in AS400 Systems..• Coordinate Implementation Control process.• Rollback support for Incident management.• Supporting change and release management through establishing configuration management baselines that allows change to be applied in a controlled way.

Chennai, Tamil Nadu, India

• Provide L1 Support for hardware and software related issue.• Configuration and installation of Cisco Routers and Switches.• Commissioning Internet Leased line and Point to Point link.• Configuring ISDN line as a backup for leased line.• Installation of LAN and WAN.• Network Administration for client networks.• Configuration of modems, printers, drivers etc.• Providing technical support for all Windows based systems and servers.

Thrissur, Kerala, India

• Teach Math, Computer Networks & Windows 2000.• Resolve hardware and software issues at Computer Networks Lab.