John Jacome Email & Phone Number

Toronto, Canada Area

• Trouble shoot servers, switches, and client systems, cable patch panels, install operating systems, servers, upgrade systems, builds and repairs• Run pilot projects for all client network implementation prior to go-live launch• Data Centre administrator for 151 Front Street• Assist in contract negotiation with potential clients in Latin America• Provide technical support and respond to computing questions and issues raised by stakeholders • Purchase, configure, and setup… Show more • Trouble shoot servers, switches, and client systems, cable patch panels, install operating systems, servers, upgrade systems, builds and repairs• Run pilot projects for all client network implementation prior to go-live launch• Data Centre administrator for 151 Front Street• Assist in contract negotiation with potential clients in Latin America• Provide technical support and respond to computing questions and issues raised by stakeholders • Purchase, configure, and setup computers, laptops, printers, mobile devices, WFH equipment and other miscellaneous hardware• Complete all related purchasing following departmental guidelines. Track purchases for reconciliation with financial reports and planned budget projections and allocations• Purchase and install non-standard software as needed, tracking license renewal or upgrade information• Support remote access needs to staff, contractors, departmental computer users and external clients• Create and update instructional guides for end users, educate and train staff on proper computing techniques• Respond to and communicate progress and status of IT outages and issues that may affect employees and customers Show less

Toronto, Ontario, Canada

• Provide laptop and desktop support for 150 users between 3 internal sites • Facilitated onboarding procedures with HR department for new hires• Manage new user accounts and permissions through AD• Set up new equipment for new employees and provide basic training• Responsible for working with procurement office to purchase necessary IT equipment• Equipment inventory management and decommissioning/disposal of obsolete devices• Assist networking group with basic tasks… Show more • Provide laptop and desktop support for 150 users between 3 internal sites • Facilitated onboarding procedures with HR department for new hires• Manage new user accounts and permissions through AD• Set up new equipment for new employees and provide basic training• Responsible for working with procurement office to purchase necessary IT equipment• Equipment inventory management and decommissioning/disposal of obsolete devices• Assist networking group with basic tasks including tracing, disabling and enabling of network jacks• Assist with cable running and cable management within the datacenter• Organize, document and conduct training on relevant system SOPs• Contact and coordinate with service vendors and other branch IT staff to resolve infrastructure problems, updates, and upgrades• Develop and maintain department SOPs• Provide support for enterprise servers• Lead and manage the implementation of new software and hardware including version upgrades and new systems as required• Maintain all hardware such as servers• Installing/repairing and troubleshooting servers at various premises across Canada and the US Show less

Toronto, Ontario, Canada

Ccna

Bachelor'S Degree, Computer Systems Administration