• Currently functioning as HP RUM/BSM Administration with over 200 individual servers, which are deployed across multiple business units in a large enterprise environment that monitored the End to End performance of critical business services on 30,000+ devices across multiple platforms: desktops, virtual machines, and mobile devices• Identify testing needs and working with IT/Business support for requirements gathering• Managed the deployment of multiple projects leading to monitoring to more than 80000 transactions per day including Synthetic and Real User• Performs information technology (IT) project management duties focusing and synchronizing IT and customer efforts to achieve mission goals and increase operational effectiveness through a unified, enterprise-wide project management approach. Processed Work Requests to validate work flows, create scripts, set up new user access, create alerts for applications, and create application status reports for clients and management.• Served as Subject Matter Expert for the internal release process - managed the standards, testing, and validation process for offshore resources to ensure quality and standardization requirements were met• Created reports and performed data analysis that assisted in the identification of critical business service bottlenecks• Assisted new users from multiple organizations by holding one on one and leader lead training on use and functionality of HP BSM/RUM• Demonstrated problem resolution and follow up on configuration and development issues by quickly identifying issues, and developing action plans for resolution to minimize monitoring gaps

• Currently functioning as HP RUM/BSM Administration with over 200 individual servers, which are deployed across multiple business units in a large enterprise environment that monitored the End to End performance of critical business services on 30,000+ devices across multiple platforms: desktops, virtual machines, and mobile devices• Identify testing needs and working with IT/Business support for requirements gathering• Managed the deployment of multiple projects leading to monitoring to more than 80000 transactions per day including Synthetic and Real User• Performs information technology (IT) project management duties focusing and synchronizing IT and customer efforts to achieve mission goals and increase operational effectiveness through a unified, enterprise-wide project management approach. Processed Work Requests to validate work flows, create scripts, set up new user access, create alerts for applications, and create application status reports for clients and management.• Served as Subject Matter Expert for the internal release process - managed the standards, testing, and validation process for offshore resources to ensure quality and standardization requirements were met• Created reports and performed data analysis that assisted in the identification of critical business service bottlenecks• Assisted new users from multiple organizations by holding one on one and leader lead training on use and functionality of HP BSM/RUM• Demonstrated problem resolution and follow up on configuration and development issues by quickly identifying issues, and developing action plans for resolution to minimize monitoring gaps