John James S. Email and Phone Number
london, london, united kingdom
John James S.'s Location
Hua Hin, Prachuap Khiri Khan, Thailand, Thailand
About John James S.
I am a dependable and enthusiastic Technical & Customer Support Technician with 14 years of experience in the IT field. I have worked in various industries for small, medium, and large companies with several thousand users.
John James S.'s Current Company Details
Iglu
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Technical Support Specialist, remote
london, london, united kingdom
- Website:
- iglu.in.th
- Employees:
- 75
John James S. Work Experience Details
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Technical Support SpecialistIglu Jun 2024 - PresentBangkok, Thailand· 2nd, 3rd Level Technical Support (German & English)· Project Management· Administration· Endpoint management· Procurement of hard & software· Hard & software rollout· Coordination of external service providers· Phone system management· Mobile Device Management & mobile phone contract management
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Endpoint Solution SpecialistColumbus Mckinnon Emea Apr 2019 - Apr 2024Wuppertal, Nrw, GermanyArea of responsibility: 24 locations in 16 countries· 1st, 2nd, 3rd Level Technical Support· Customer Support (German & English)· Project Management· Administration· remote & on-site· Procurement of hard & software· hard & software rollout· Coordination of external service providers· Create and maintain FAQs and best practices· MDM & mobile phone contract management · Phone system management· Print managementM365 / Office | Azure & AD on-prem | Entra | Exchange Online | Windows 7,10,11 | Windows Server 2008, 2012, 2016, 2019, 2022 | ITSM (Jira) | ITIL | Remote Support (TeamViewer & Dameware) | Client & Server Applications | VPN | MFA | SCCM | MDM (Intune) | Phone System (innovaphone) -
It Support TechnicianItem Industrietechnik Gmbh Jan 2018 - Mar 2019Solingen, Nrw, GermanyArea of responsibility: 13 locations in 4 countries, plus headquarters in Germany· 1st & 2nd level Technical Support· Customer Support (German & English)· remote & on-site· hard & software rollout· Mobile Device Management (MDM)· Maintenance of laptops and workstations· Create and maintain FAQs and best practicesWindows 7,10 | Office 2016 | Active Directory | Exchange | ITSM (Matrix42) | Remote Support | Client Applications | VPN | Software Rollout (Matrix42) | MDM (MobileIron) -
It Support EngineerEinkaufsbüro Deutscher Eisenhändler Gmbh Jan 2017 - Dec 2017Wuppertal, Nrw, GermanyArea of responsibility: Headquarters in Germany· 1st & 2nd Level Technical Support· Customer Support (German)· remote & on-site· Management of RSA SecureID (MFA)Windows 7,10 | Office 2010, 2016 | Office 365 | Azure Information Protection | Active Directory | Exchange | Lotus Notes | ITSM (Ivanti Service Desk) | Remote Support | Client Applications | Software Installation | MFA (RSA SecureID Token) -
It AdministratorEduccare Bildungskindertagesstätten Ggmbh Jan 2015 - Dec 2016Cologne, Nrw, GermanyArea of responsibility: 30 locations plus headquarters (in Germany)· Administration· 1st & 2nd level Technical Support· Customer Support (German & English)· Project Management· Coordination of external service providers· remote & on-site· Procurement of hard & software· hard & software rollout· Administration and maintenance of ERP system· Mobile Phone Contract Management and MDM · Print ManagementO365 / Office 2010 | Active Directory | Exchange Online | Windows 7,10 | ERP (Nuclos) | Remote Support | Windows Server | Client & Server Applications | VPN | Antivirus (Trend Micro) -
Customer Support SpecialistBooz & Company. Nov 2013 - Feb 2014Düsseldorf, Nrw, GermanyArea of responsibility: 58 locations in various countries (all continents)· 1st & 2nd Level Technical Support· Customer Support (German & English)· Remote & on-site· Mobile Device Management (MDM) · Maintenance of laptops and workstations· Create and maintain FAQs and best practicesWindows 7 | Office 2010 | Active Directory | Exchange | ITSM | ITIL | Remote Support (ByondTrust Remote Support, formerly Bomgar) | Client Applications | VPN | MDM (MobileIron) -
It Support EngineerLeaseweb Dec 2009 - Sep 2013Wuppertal, Nrw, GermanyArea of responsibility: Datacenter Wuppertal, Germany· 1st & 2nd Level Technical Support· Install, configure, and commission company-specific servers according to order request· Customer Support (German & English)· Error analysis and troubleshooting of hardware and software issues· Management of spare parts for the data center· Checking the delivery of servers and accessories· Setting up hardware and network structure in the data center· Technical weekend and emergency servicePlesk | cPanel | Windows Server 2003, 2008, 2012 | Linux Debian, Cent OS, Fedora | ITSM (OTRS) | ITIL | Remote Support (RDP, VNC, SSH) | VPN | Windows 7 | Office 2007, 2010 | Active Directory | Exchange
John James S. Education Details
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Albrecht-Dürer-Berufskolleg, DüsseldorfHigh School Diploma -
Schmidt Und Harlinghausen DentaltechnikCompleted Vocational Training As A Dental Technician
Frequently Asked Questions about John James S.
What company does John James S. work for?
John James S. works for Iglu
What is John James S.'s role at the current company?
John James S.'s current role is Technical Support Specialist, remote.
What schools did John James S. attend?
John James S. attended Albrecht-Dürer-Berufskolleg, Düsseldorf, Schmidt Und Harlinghausen Dentaltechnik.
Who are John James S.'s colleagues?
John James S.'s colleagues are Piter Antony Hidalgo, Azharuddin Mohammed, Tamas Jonas, Lucas Larroche, Adam Poyser, Roby Van Damme, Kittituch Charoenchaikorn.
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