John Jansen Email & Phone Number

Liverpool, England, United Kingdom

my most recent role of Department Manager:I'm responsible for delivering exceptional customer service, implementing compliance procedures, and maintaining commercial awareness. I'm tasked with defining and establishing expectations by presenting morning briefings. I respond In creatively and efficiently to any problems and unforeseen circumstances. I act as proactive liaison between support teams and contractors.Below listed are my key accomplishments within this role: Secured 100% KPI compliance for new starter training. Drove profitability of multi million pound departments by directing and coaching store team of 92 and implementing best practices. Recruited and trained new employees for continuous process and process improvement. Increased loyalty card sign-up percentage from 38% to 62% in three weeks with constant feedback and follow-up.

During this time period,Along with many other tasks, I supported the area VM manager in managing larger projects across 28 stores within a defined area and the UK market. I developed a culture of support and high performance through feedback and individual coaching. I ensured effective time management, delegation, and teamwork in order to meet deadlines.Highlights of my contributions include: Facilitated the opening of four stores, whilst training new and existing colleagues. Visited stores to seek opportunities to increase profitability and operational standards. Achieved a standard of 94% across 28 stores by securing commercial actions in collaboration with area management.