John Gavin Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Jacksonville, Fl, Us

Contract through DigiPulse Technologies, working on the translation team for NetBenefits site.

Tampa, Fl, Us

Contractor developing PowerShell scripts at Casenet LLC

Rockville, Maryland, Us

Develop PowerShell code for a C#/PowerShell installer for population health technology solutions. • Wrote code to implement new features and functionality.• Refactored existing code for efficiency, reliability, and maintainability.

Burlington, Ma, Us

Principal Systems EngineerTier 3 high level support for cloud based emergency and customer communications notification systems running on Microsoft SQL and Windows Server, Linux and Oracle.• Engineering support for the customer support group and product management.• Technical liaison for the Operations, Development, QA, Professional Services and Telephony/SMS teams.• SMS technologies including SMPP.• Continued development and maintenance for the update, configuration and deployment scripting environment.Senior Operations Engineer Worked on all facets of cloud based emergency and customer communications notification systems running on Microsoft SQL and Windows Server, Unix and Oracle.• Performed Operations tasks including system configuration and data center functions.• Developed scripting environment for managing configuration of software and Operating Systems including features, hotfixes.• Designed deployment procedures for software and customer configuration updates.• Managed telephony features including interfacing with vendors for ISDN and SIP/VoIP technologies.• Software and hardware configuration for Natural Microsystems and Dialogic Systems technologySenior QA/Systems EngineerWorked on all facets of a cloud based emergency notification system running on Microsoft SQL and Windows Server. • Designed test processes and procedures, wrote test scenarios.• Managed telephony features including interfacing with vendors for ISDN technologies.• Software and hardware configuration for Natural Microsystems technology.• Operations including system configuration and data center functions.

Responsible for developer support for Natural Microsystems telephony hardware and software products. Hardware for PC and Sun architectures. Drivers and software for Windows, Sun OS, Solaris, SCO Unix, Unix System V, UnixWare.

Dallas, Texas, Us

Responsible for Support and Quality assurance of DSP based voice recognition hardware and software for use on IBM PC systems running Windows and Unix, HPUX Unix systems.• Product testing and test tool development for both hardware and software.• Analyzed internal and customer issues including writing sample and test code.• Prepared and maintained test systems and Beta sites.• Contributed content for customer and in-house training courses.

Irvine, California, Us

Responsible for technical and sales support in the United States for engineering software which ran on DOS, Unix and VAX systems.• Technical Sales and Customer support.• Participated in the specification and design of new software.