John Jeffrey Email & Phone Number

Toronto, Ontario, Canada

1. Develop, implement, and monitor comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work (RTW) by:• Collecting information to progress the case; assessing and positioning each case along its appropriate recovery path; setting goals and making decisions based on legislation, policy, and best practices;• Planning activities in collaboration with workplace parties and team… Show more 1. Develop, implement, and monitor comprehensive and integrated case management plans for all activity in the case required to achieve recovery, community integration, and where possible, return to work (RTW) by:• Collecting information to progress the case; assessing and positioning each case along its appropriate recovery path; setting goals and making decisions based on legislation, policy, and best practices;• Planning activities in collaboration with workplace parties and team members; participating in case conferences with the service delivery team and management; coordinating and taking action on planned activities; reviewing and monitoring new information as received; closing plan activities when active case management is no longer required; following up and evaluating close cases to ensure case management plan continues to be effective;2. Provide targeted activities focused on identifying RTW factors, removing obstacles, and leveraging opportunities to facilitate a safe return to suitable work by:• Co-ordinating and facilitating RTW cooperation between the workplace parties;• Promoting prevention, disability management, RTW, and related programs to workplace parties; sharing best practices; connecting workplace parties with expert resources when they would benefit from increased capability to prevent and/or manage injuries and illness;• Keeping clients and employers informed of the status and progress of the case, ensuring they are fully engaged in removing barriers to, and planning RTW.3. Identify and co-ordinate intervention by internal and external specialty resources and ensure timely and appropriate completion of these interventions and services by:• Referring requests for health care entitlement to the Nurse Consultant and liaising as required;• Referring requests for equipment, personal care allowance, home/vehicle modifications, and hobbies to the Occupational Therapist and liaising as required; Show less

Toronto, Ontario, Canada

1. Inform parties of their rights, responsibilities and obligations under the WSI Act and applicable legislation, and the consequences of non-compliance.2. Proactively collect information from workplace parties and healthcare providers required for eligibility decisions and respond to inquiries.3. Assess case and plan towards best outcomes. Make eligibility decisions quickly and accurately and communicate them, verbally and in writing by determining the following:• The employer is… Show more 1. Inform parties of their rights, responsibilities and obligations under the WSI Act and applicable legislation, and the consequences of non-compliance.2. Proactively collect information from workplace parties and healthcare providers required for eligibility decisions and respond to inquiries.3. Assess case and plan towards best outcomes. Make eligibility decisions quickly and accurately and communicate them, verbally and in writing by determining the following:• The employer is covered under the Act;• The worker is employed by the employer at the time of the injury;• The injury is work-related;• Proof of accident can be established;• The diagnosis is compatible with the accident;• Continuity and compatibility support ongoing entitlement in the case of recurrence;• Ensuring accident reporting compliance with the employer.4. Support workplace parties in their return to work (RTW) efforts by sharing any available information about the workers’ capabilities and/or precautions.5. With the assistance of Payment Specialists where required, ensure appropriate earnings information is on file in order to determine the appropriate duration and level of benefits.6. Review and monitor cases until closure or transition to a Case Manager, assessing RTW and recovery factors to differentiate cases requiring Case Manager expertise.7. Refer requests to appropriate internal WSIB parties (Nurse Consultant, Account Specialist, Legal Services) to gain their expertise on various components of a claim when the need for appropriate intervention is recognized and follow up with them as required.8. Attempt to prevent or resolve disputes, handle requests for reconsideration and, if unresolved, arrange access and process the objection.9. Perform other related duties as assigned or required such as participation in the development and implementation of business plans and projects. Show less

Toronto, Ontario, Canada

• Answer and direct queue driven inquiries from workplace parties, internal business partners or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions. • Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis. escalations, media calls, security files, privacy breaches and changes in… Show more • Answer and direct queue driven inquiries from workplace parties, internal business partners or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions. • Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis. escalations, media calls, security files, privacy breaches and changes in government legislation that require special call handling;• Provide written responses to inquiries received via online services and provide user support to our stakeholders using these online services.• Proactively collect information from workplace parties regarding their claim to assist our internal business partners for decision-making purposes. Information gathering may involve outbound phone calls.• Accessing various WSIB computer systems and resources to provide specific information on a claim, to notate actions taken during a call, to complete and generate various letters and WSIB forms, and to update profile information as required.• Performing a range of clerical duties including but not limited to, reception and mailroom coverage.• Performing other duties as assigned or required.• Perform all duties while providing an empathetic and accurate customer experience. Show less

Toronto, Ontario, Canada

• Reviewing incoming registration documents and supporting documentation from all channels to ensure information required is complete at time of registration, and ensuring proper claim segmentation and assignment details are identified/captured and to determine next steps.• Registering specialty and priority claims such as but not limited to, OD, Serious Injury, TMS, Fatality, IJA, No Employer Record (ESC) and MVIA.• Reviewing prior claims information to match supporting documents to an… Show more • Reviewing incoming registration documents and supporting documentation from all channels to ensure information required is complete at time of registration, and ensuring proper claim segmentation and assignment details are identified/captured and to determine next steps.• Registering specialty and priority claims such as but not limited to, OD, Serious Injury, TMS, Fatality, IJA, No Employer Record (ESC) and MVIA.• Reviewing prior claims information to match supporting documents to an existing claim or promote an incident to a claim and ensuring no duplicate profiles or claims.• Performing detailed searches for persons with injury, employers and providers using various WSIB systems, advanced search tools and internet search engines (for example Canada 411).• Inputting verified data from incoming documents provided by workplace parties in WSIB systems to ensure correct routing and allocation to WSIB Operations staff.• Contacting workplace parties to clarify information, capturing missing data and proactively collect additional information to support decision readiness by application of the 5-point check system.• Answering and responding to incoming enquiries from workplace parties’ related to Teleclaim and/or the collection of information at time of registration to support decision readiness.• Verifying and/or creating, updating, adding claim participant information directly across various WSIB systems such as Legacy, Contact Manager and ACES registrations.• Verifying and updating claim status details post registration and manual assignment of claims, when required.• Documenting relevant information obtained from workplace parties using an online template or memo for each call such as change of address, accident/incident information, medical information, return to work information, notification of death, and other informational statements for referral to other areas. Show less

Toronto, Ontario, Canada

• Assisted in preparing image and hard copy documents as per requested, to provide high quality project deliverables on time to facilitate and validate the initiatives of senior management. • Prepared daily, weekly and monthly statistical reports on workflow volumes to monitor productivity and provide recommendations to improve process efficiencies and best practices.• Set up each job to match order specifications, including changing press plates and mixing inks.• Monitored… Show more • Assisted in preparing image and hard copy documents as per requested, to provide high quality project deliverables on time to facilitate and validate the initiatives of senior management. • Prepared daily, weekly and monthly statistical reports on workflow volumes to monitor productivity and provide recommendations to improve process efficiencies and best practices.• Set up each job to match order specifications, including changing press plates and mixing inks.• Monitored production runs and collected samples to detect issues and verify conformance to standards.• Oversaw machine operation and switched out press plates, blankets and cylinders.• Reviewed work orders to determine print specifications, including quantity, colors and special instructions.• Examine and inspect containers, materials, and products to ensure that packing and quality specifications are met.• Cleaned equipment following press runs with focus on maintaining ink fountains, plates and printing unit cylinders Show less

York, Ontario, Canada

• Professional achieving 5-star ratings and Super host Status for 6 consecutive quarters in Top Grossing listing in greater Toronto area. • Successfully serviced over 280 guest stays and 430 individual customers in first 2 years.• Heads up local marketing and sales by responding to all inquiries within 24 hours resulting in a booking rate of over 95% and vacancy rate at less than 12%.• Troubleshoots problems and resolves them in a timely manner resulting in 0 Resolution Center… Show more • Professional achieving 5-star ratings and Super host Status for 6 consecutive quarters in Top Grossing listing in greater Toronto area. • Successfully serviced over 280 guest stays and 430 individual customers in first 2 years.• Heads up local marketing and sales by responding to all inquiries within 24 hours resulting in a booking rate of over 95% and vacancy rate at less than 12%.• Troubleshoots problems and resolves them in a timely manner resulting in 0 Resolution Center Customer claims payouts. • Providing quality accommodations resulting in 5% repeat business. High contributor in community forum at Airbnb, recognized by the moderators as a quality member achieving level 10 status. • Frequent contributor to other forums regarding Airbnb policy and procedures. Consultant and mentor to other Airbnb hosts and accepted to Co-host in the greater Toronto Market.• Product evangelist in various Airbnb media campaigns and in-app features, frequently contributing to new product rollouts and requests for product feedback.• Community activist supporting quality hosting within the legal limits of Toronto’s housing laws. Show less

Ottawa, Ontario, Canada

• Welcomes and communicates with members and potential members. Answers questions, resolves problems and explains membership, warehouse and credit card programs. Reviews membership, warehouse and credit card programs to keep knowledge up to date.• Communicates the benefits of a Costco membership by promoting the Executive Membership and the credit card program to new and existing members. Meets department goals on New Member Executive, New MasterCard and Triple Play.• Provides and… Show more • Welcomes and communicates with members and potential members. Answers questions, resolves problems and explains membership, warehouse and credit card programs. Reviews membership, warehouse and credit card programs to keep knowledge up to date.• Communicates the benefits of a Costco membership by promoting the Executive Membership and the credit card program to new and existing members. Meets department goals on New Member Executive, New MasterCard and Triple Play.• Provides and arranges for prompt and courteous member service. Answers phone, runs to the floor to check item availability, directs members to product and service locations. Enlists assistance for member loading or shopping. Responds helpfully to member concerns, secures manager assistance as necessary.• Processes new memberships and membership maintenance. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary. Follows departmental procedures for paperwork and performance of duties.• Follows all safety and security procedures. Verifies identity, business information for memberships.• Collects membership dues as keyed to computer by cheque, cash and debit/credit terminal. Issues receipts.• Issues membership cards using computer, camera and automated card printer. Issues temporary cards by researching membership information in computer and handwriting card.• Keys credit applications; conforms to credit card company practices for verifications, confidentiality, access and discretion.• Assists at refund counter or with marketing as necessary. Cleans department, stocks forms and cleans and supplies printers.Non-Essential Functions and Tasks:• Assists in other areas of the warehouse as necessary. Show less

Ottawa, Ontario, Canada

• Deliver correspondence internally using designated routing bins. • Prepare external packages to be delivered to other regional offices.• Process, sort, and deliver mail to internal staff. • Maintain accurate records of incoming forms and faxes to compile monthly statistics.• Search and verify customer’s addresses via claim numbers. • Support business services and perform clerical tasks as assigned. • Maintain mass mail equipment, inventory management, place replacement… Show more • Deliver correspondence internally using designated routing bins. • Prepare external packages to be delivered to other regional offices.• Process, sort, and deliver mail to internal staff. • Maintain accurate records of incoming forms and faxes to compile monthly statistics.• Search and verify customer’s addresses via claim numbers. • Support business services and perform clerical tasks as assigned. • Maintain mass mail equipment, inventory management, place replacement orders. Show less

Ottawa, Ontario, Canada

• Successfully background screened and granted federal government enhanced security clearance. • Tracking and maintaining internal supplies, while keeping senior management informed with weekly reports, using software such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Outlook. • Identify discrepancies in inventory against projected volumes, create internal requests and place product orders. • Preform other administrative tasks as required such as… Show more • Successfully background screened and granted federal government enhanced security clearance. • Tracking and maintaining internal supplies, while keeping senior management informed with weekly reports, using software such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Microsoft Outlook. • Identify discrepancies in inventory against projected volumes, create internal requests and place product orders. • Preform other administrative tasks as required such as photocopy requests, fax requests and mail requests. Show less

Ottawa, Ontario, Canada

• Conduct telephone surveys for research purposes with people throughout the United States and Canada on a variety of topics including buying habits, customer satisfaction, consumer, social and political issues.• Read aloud a questionnaire as it is written and record the respondent’s answers accurately with a minimum typing speed of 45 words per minute with 90% accuracy.• Check and revise all responses for accuracy, proper spelling, and grammar, with proficiency in documenting… Show more • Conduct telephone surveys for research purposes with people throughout the United States and Canada on a variety of topics including buying habits, customer satisfaction, consumer, social and political issues.• Read aloud a questionnaire as it is written and record the respondent’s answers accurately with a minimum typing speed of 45 words per minute with 90% accuracy.• Check and revise all responses for accuracy, proper spelling, and grammar, with proficiency in documenting responses.• Have a courteous, customer service approach, clear and concise communication, and time management to complete intake in an efficient approach. Show less