Team Leader
CurrentCoach, mentor and develop Solutions Specialist to exceed key performance indicators.Celebrate individual/team performance through recognition program and other acknowledgementsFosters a positive work environment and cultureManage issues promptly ensuring timely resolution of problems.Embrace a change management mindsetCreate and monitor performance improvement plans for Solutions SpecialistsSet strategies to attain performance goals for Solutions SpecialistParticipates in recruitment of new staffShare knowledge to empower coworkersEnforce Xperigo regulations and policiesSupports the individual Solutions Specialist in developing their own career path.Oversee departmental administrative duties (Onboarding, Termination, etc.)Mid-year and end of year performance reviewsFacilitate training or meetings as neededSubmit tickets for technical issuesDocument coaching and performance meetings