Network Systems Manager And Customer Service Manager
Camp Pendleton, Ca
Managed two UNIX servers, six Windows servers and apply my knowledge base daily while ensuring network support is maintained at the highest level. Held the positions of Network Supervisor, System Administrator and Customer Support Manager while maintaining a Secret Clearance.● Ensured maximum availability to all Information Technology, (IT), systems.● Verified security and Windows logs, reports and alerts daily to insure there were security violations and to maintain compliance with Department of Defense, (DoD), regulations.● Created Network Security Policy and Disaster Recovery Plan for entire unit. ● Ensured all Windows and UNIX servers met DoD software standards to include anti-virus definitions and Information Assurance Vulnerability Alert, (IAVA), Updates.● Managed and maintained nine Squadrons’ secret assets to include 29 Secret Internet Protocol Router Network computers, nine TACLANES and seven secret Voice over Internet Protocol (VOIP) phones.● Managed production control ensuring all IT trouble calls are handled efficiently and in a timely manner with a 95 percent effective rating.● Asset manager for over $300,000 in IT equipment.● Controlled IT asset funding and acquisitions budgets.Deployed to Afghanistan holding the Network and Communications Chief billet ● Designed and installed the physical network, phones to include VOIP phones for a squadron of more than 325 users and more than 20 work centers.● Managed and maintained 50 Non-Secret Internet Protocol Router Network computers, 30 Secret Internet Protocol Router Network computers, 12 Optimized-Organizational Maintenance Activity computers and 16 printers.● Managed the cutover from Symantec anti-virus to MacAfee Host Based Security System. ● Created and managed over 500 user account for three different networks.