John Joyner Email & Phone Number

North Carolina, United States

Responsible for data analytics supporting Services compliance and customer satisfaction of installed programs.

Responsible for managing product data for Weights and Measures compliance for assigned Merchandising areas. Supported assigned Merchandising areas as a procedural and compliance resource.

Mooresville, Nc

Responsible for all facets of Special Order business (systems and processes). Established and led the Quality Assurance team testing updates and enhancements from product and software vendors. Developing system and process enhancements were included in those responsibilities. • Led a team of three Quality Assurance Testers that were responsible for testing all new catalogs and updates to Specialty Sales selling systems. • Administered the conversion of all configurable selling catalogs to an updated version of software. The project reduced server errors significantly and increased system usage.• Appointed to two guidance committees tasked with reducing returns and increasing margins for Specialty Sales. The appointments resulted from my participation in Lean Six Sigma projects for these topics.• Directed a test and learn for in home Sales Specialists using new software to quote configurable windows. • Appointed as a Subject Matter Expert to a cross functional Omni-Channel selling process committee. The committee presided over all facets of Omni-Channel selling and fulfillment for the company.• Recognized and awarded by Executive Leadership as a top contributor in 2015. • Served on several initiative committees providing guidance and designing end to end processes. A few of these were; expand the number of characters selling systems could use for item identification, development of single main data source for all non-configurable selling tools, translating all non-configurable product to have a unique identifier. • Developed, documented, and managed the centralizing of all non-configurable Specialty Sales data including pricing. It eliminated sending 1.5 million data records to each store nightly thus freeing up system resources.• Orchestrated the business process design to on-board existing Specialty Sales data and the systematic management of existing margin structure for international expansion.

Mooresvile And Wilkesboro Nc

Responsible for the daily operations of the Window, Patio Door, Skylight, and Moulding categories. Negotiated product pricing and service areas for stock and Special Order programs. Maintained strong business relationships and developed future program and business needs. Assisted in the design and development of the showroom design centers in the Millwork departments in all stores. Also responsible for private branding of Millwork products.• Managed the window, skylight, and patio door business for the U.S. retail business.• Performed line reviews of the assigned product categories.• Led the review of all stores performing financial impact model, sales by square foot reporting, and adjusting product mixes for the reset of the showroom concept.• Orchestrated the private label branding of all vinyl windows sold through Lowe's. Collaborated with the window manufacturers to brand their product using Lowe's brand creating the first nationally branded window program in the home center channel. • Created the weekly Lowe's print advertising for window and patio door categories, reviewing marketing information and data, and developing point of purchase literature. • Assisted in the procurement of the configurable product selling tool that is utilized in all U.S. and Canadian Lowe's stores.

Wilkesboro, Nc

Designed the department and product layouts for the Millwork department. Worked closely with the Merchandising teams to allocate and maximize space for product in the assigned areas. Designed the presentation of the current and new product sets including displays and point of purchase materials. • Designed planograms for Millwork and Building Materials product categories. • Reviewed sales by square foot reporting and used the results to design planograms and manage product space allocation.• Developed specialty racking fixtures that allowed Lowe's to display large products (patio doors) and functioning window displays.• Reviewed store layouts and blueprints for space allocation for new stores and resets.• Served on a design committee to implement wire grid decking that is now standard in all Lowe's stores.

Wilson, Nc

Started as an hourly sales associate in Lumber, Building Materials, and Millwork department including working with Commercial Business Customers. Was later promoted to Zone Manager where I oversaw daily business and employee scheduling and productivity in several departments.• Managed Millwork, Building Materials, and Lumber department store associates and their daily duties.• Responsible for opening and closing the store, managing tills (as the manager on duty), and dealing with customer issues.• Managed the Paint, Appliances, and Cabinet departments for 11 months.• Led the inventory teams during scheduled inventories and audits.