Sr Product Support Specialist
Current
Jul 2023 - Present
AeroLeads people directory · profile
John Ames Email & Phone Number
30 years experience enabling Developers by managing the Tools and processes they use to deliver quality software products.
at
The Home Depot
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
30 years experience enabling Developers by managing the Tools and processes they use to deliver quality software products.
Location
Alpharetta, Georgia, United States
Company size
Who is John Ames? Overview
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Quick answer
John Ames is listed as 30 years experience enabling Developers by managing the Tools and processes they use to deliver quality software products. at The Home Depot, a with 5 employees, based in Alpharetta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for John Ames.
John Ames previously worked as Sr Product Support Specialist at The Home Depot and Jira Align Administrator at Kforce Inc. John Ames holds Bs, Computer Engineering from Clemson University.
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Email format at The Home Depot
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The Home Depot
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Profile bio
About John Ames
30 years experience helping Development Organizations deliver quality software products by supporting the Tools and Processes they use on a daily basis. An Atlassian Administrator for Jira Align, Jira Software and Jira Service Management applications, supporting thousands of users worldwide. Also customized workflows and fields; upgraded application versions; coachedteams to better utilize these tools based on internal best practices. Excellent problem solving skills, client support, communication and demonstration of critical thinking.
Current workplace
John Ames's current company
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The Home Depot
12 roles · 37 years
John Ames work experience
A career timeline built from the work history available for this profile.
Mar 2022 - Jul 2023
Sw Engineer Iii, Enterprise Technology Team
Owned and coached users on the usage of Atlassian Jira Align supporting ~6000 users worldwideAdministered Atlassian Jira Software (Data Center) supporting ~10,000 users worldwideInstalled, configured and supported Atlassian Jira Service Management ~ 500 users Oversaw multiple source control systems supporting ~6000 users worldwideApplied project management skills to accomplish application upgrades, introduce new Tools, complete disaster recovery testsRedHat Linux training completed: RH124, RH134 - April 2019Atlassian Jira Administration training completed (Part 1 & Part 2) - August 2020Atlassian Getting more from Jira Workflows - August 2020Atlassian Jira Service Desk Administration training (now Service Management) - November 2020
2009 - Feb 2022
Integration Analyst Ii
Supervised developer support teamHelped create automated build process, so Developers could self-request buildsDeveloped and maintained Installation package scripts for Software deliverablesInstalled and configured Microsoft Team Foundation Server, migrated source from other tools into TFS.
2005 - 2009
~4 yrs
Integration Analyst I
Responsible for creating Industry specific OS Images on various Point of Sale, Server hardwareCreated and maintained build scripts to automate the build processMaintained both physical and virtual build machines for multiple products / branches / version
2003 - 2005
~2 yrs
Installshield Developer
Alogent Corporation
Maintained and enhanced installations using InstallShield Professional 5.53. Maintained Delphi applications used by the install program. Maintained the daily build schedule. Managed PVCS version control systems.
2001 - 2002
~1 yr
Software Engineer
Maintained version control system using MS Visual SourceSafeCreated and maintained build processes for new and existing products. Created and maintained installation programs using Installshield for Windows Install 2.0. Migrated installation programs from Wise to Installshield Pro 5.53
2000 - 2001
~1 yr
Configuration Management Specialist
Created and maintained production build environmentsCreated and maintained installation programs using InstallshieldManaged QA lab hardware and software environmentInstalled and maintained departmental serversRecommended new hardware purchases
1995 - 1999
~4 yrs
Programmer
Practical Perpherals Plus
Updated and maintained existing EDI software product written in ClipperWrote conversion program to take customer incoming EDI transmissions and convert them to industry standard to interface with existing company productsBuild PC systems from component piecesProvided phone/in person support for various software packages including Novel Netware 3.11
1994 - 1995
~1 yr
Hardware Technician
Knowledgeware
Used diagnostic skills on PC systems and printers to determine defective parts, ordered replacements and installed them in a efficient and timely mannerSolved software and hardware problems, locally and remotelyInstalled DOS, OS/2 operating systems
1993 - 1994
~1 yr
Senior Programmer
Jamison
Developed and maintained application programs using Clipper 5.01.Provided network support and administration for a Novel Netware 3.11 LAN.Provided software and hardware technical supportResponsible for modem updates of software to clients
1992 - 1993
~1 yr
Programmer / Supervisor
Communications Central, Inc
Developed and maintained application programs using Clipper 5.01.Provided all aspects of network management for a Novel Netware LAN. Responsible for software and hardware techinical supportManaged the day-to-day operations of MIS DepartmentInterfaced with senior managment, branch offices, accounting and all outside vendorsConverted in-house application programs from DBase III to Clipper 5.01. Presented overviews of MIS systems to prospective investors
1990 - 1992
~2 yrs
Team & coworkers
Colleagues at The Home Depot
Other employees you can reach at homedepot.com. View company contacts for 5 employees →
DB
David Benoit
Colleague at The Home DepotSomersworth, New Hampshire, United States
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CA
Colin Albrecht
Colleague at The Home DepotUnion, Kentucky, United States
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MJ
Mary Jane Leon Guerrero
Colleague at The Home DepotUnited States
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BM
Brandon Merritt
Colleague at The Home DepotPlymouth, Michigan, United States
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GZ
Gabriela Zarzosa Hernandez
Colleague at The Home DepotTorreón, Coahuila, Mexico
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JC
James Church
Colleague at The Home DepotSeguin, Texas, United States
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MZ
Mohamad Zakzouk
Colleague at The Home DepotMetairie, Louisiana, United States
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CK
Christopher Kresback
Colleague at The Home DepotBend, Oregon, United States
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FS
Felicia Smith
Colleague at The Home DepotGulfport, Mississippi, United States
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DC
Darlene Cooley
Colleague at The Home DepotNaperville, Illinois, United States
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David Benoit
Colleague at The Home DepotSomersworth, New Hampshire, United States
View →
CA
Colin Albrecht
Colleague at The Home DepotUnion, Kentucky, United States
View →
MJ
Mary Jane Leon Guerrero
Colleague at The Home DepotUnited States
View →
BM
Brandon Merritt
Colleague at The Home DepotPlymouth, Michigan, United States
View →
GZ
Gabriela Zarzosa Hernandez
Colleague at The Home DepotTorreón, Coahuila, Mexico
View →
JC
James Church
Colleague at The Home DepotSeguin, Texas, United States
View →
MZ
Mohamad Zakzouk
Colleague at The Home DepotMetairie, Louisiana, United States
View →
CK
Christopher Kresback
Colleague at The Home DepotBend, Oregon, United States
View →
FS
Felicia Smith
Colleague at The Home DepotGulfport, Mississippi, United States
View →
DC
Darlene Cooley
Colleague at The Home DepotNaperville, Illinois, United States
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1 education record
John Ames education
-
Clemson University
FAQ
Frequently asked questions about John Ames
Quick answers generated from the profile data available on this page.
What company does John Ames work for?
John Ames works for The Home Depot.
What is John Ames's role at The Home Depot?
John Ames is listed as 30 years experience enabling Developers by managing the Tools and processes they use to deliver quality software products. at The Home Depot.
Where is John Ames based?
John Ames is based in Alpharetta, Georgia, United States while working with The Home Depot.
What companies has John Ames worked for?
John Ames has worked for The Home Depot, Kforce Inc, Ncr Corporation, Radiant Systems, and Alogent Corporation.
Who are John Ames's colleagues at The Home Depot?
John Ames's colleagues at The Home Depot include David Benoit, Colin Albrecht, Mary Jane Leon Guerrero, Brandon Merritt, and Gabriela Zarzosa Hernandez.
How can I contact John Ames?
You can use AeroLeads to view verified contact signals for John Ames at The Home Depot, including work email, phone, and LinkedIn data when available.
What schools did John Ames attend?
John Ames holds Bs, Computer Engineering from Clemson University.
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