•Managed sales and operations for B2B commercial products in the food & nutrition industry for US & Canada

• Launched a social enterprise to address local social needs through jobs, mentoring programs, and cross-cultural community events in one of the most competitive consumer cities in Northeast China• Strategically scaled from dine-in restaurant to multi-faceted mobile delivery business based on data-driven decision making and market trends, before the pandemic, ultimately becoming 15% of income in 2019, and over 40% of income in 2020• Managed diverse teams of up to 30 people from over five countries, over one year remotely due to COVID-19• Achieved operational profitability by optimizing business operations, maintaining KPIs for Board of Directors, and developing key partnerships with vendors across the supply chain• Championed measurable social and business goals by collaborating with key stakeholders, domestic NGOs, and international non-profits• Experimented with campaigns on Chinese platforms including Wechat, Tik Tok, Baidu and Meituan to increase foot traffic, web views and restaurant reviews • Delivered smiles, memories and American fusion cuisine

• Led multiple strategy sessions across senior leadership and key stakeholders to establish organizational goals, strategies, and values• Built transparent and automated accounting systems for daily, weekly and monthly company financial reports • Established long-term partnerships with nation-wide and international vendors for quality assurance of raw materials, cost-cutting initiatives, and tax purposes, ultimately increasing gross profitability• Managed customer experience by leading operations strategy for front-house and kitchen teams

• Designed, configured, tested and trained for security within a Maximo implementation• Documented clients' operations to define business processes and workflows across several industries• Identified, triaged and resolved hundreds of system defects with a cross-functional team of experts• Managed Data Security and Privacy requirements for a confidential client following IBM methodology• Presented client with opportunity to save $20 Million per day after a data analysis of client’s contracts• Co-planned installation for a RFID-enabled real time asset tracking solution • Created over 20 classroom and web-based training materials using Ancile UPerform

• Troubleshot SAP implementation issues with a cross-functional teams of subject matter experts• Developed automated reports highlighting order fulfillment rates and customer service percentages• Increased visibility into Shipped but not Invoiced Orders through graphically portrayed reports• Reported on trends for distribution orders within the United States through Perfect Order reports

• Produced fresh content for headline news and interviews by recording podcasts and publishing transcripts• Managed content uploaded to the English site of Caijing Online

• Presented strategies to decrease import cycle times by analyzing data on all of Pfizer’s imports• Maintained customer and product information using company’s ERP system