Technical Projects ▷ System Deployment and Maintenance ▷ 24x7 Technical Support ▷ Team Building & MentorshipI am a versatile technical professional with refined leadership abilities, that has driven enterprise-level success for more than 15 years. Bolstered by a diverse portfolio of skills, my ability to lead teams in dynamic environments with evolving needs has enabled me to grow alongside the organizations I’ve partnered with. Along the way, I’ve truly enjoyed leading small teams and essential programs in an effort to galvanize consistent gains while harnessing emerging technologies. I thrive on finding challenges that fuel my passion for technology which reaches all the way back to my days of writing effective scripts and computer programs.Once you get to know me, you’ll find that I am a dependable leader that strives to create environments that empower both business and professional growth for all involved.SELECTED CAREER ACHIEVEMENTS:☑ With MuleSoft, I managed at-risk customer renewals, effectively adding $32.9M in saved revenue by ensuring expedient resolution of client issues and ongoing relationships.☑ As Senior Manager of Support, I upheld customer satisfaction survey scores of 9.3-9.7 (out of 10) through comprehensive support via legacy product catalog support.☑ In my time as Customer Escalation Manager, I saved a $4.5M expansion deal with large banking client by empowering key teams to fix bugs and add critical features to development timelines.I invite you to reach out to me today by clicking the ‘Connect’ button above. Have a wonderful day!