Managing properties and hosting travelers for short term stays.

Manager for assistance services offered to passengers with Disabilities or Reduced Mobility-Supervised and coordinated 37 local airport teams-Liaising with airport operators such as AIA and Fraport- Implemented company policies and procedures.-Integrated PRM Management System with Quality, Safety, Health and Safety and Security Management Systems-Developed key performance targets and indicators for the monitoring of the service quality and efficiency-Developed quality… Show more Manager for assistance services offered to passengers with Disabilities or Reduced Mobility-Supervised and coordinated 37 local airport teams-Liaising with airport operators such as AIA and Fraport- Implemented company policies and procedures.-Integrated PRM Management System with Quality, Safety, Health and Safety and Security Management Systems-Developed key performance targets and indicators for the monitoring of the service quality and efficiency-Developed quality assurance plans by conducting hazard and risk analyses, identifying critical control points, and preventive measures Show less

-Supported the company’s internal Quality, Safety, H&S, Security and Environmental assurance system program-Planed and performed internal inspections and audits. Reported, provided feedback, and re-audited company's operations.-Supervised, monitored and reported on non-conformity corrective actions.

-Μanage the relationship between the company and 6 Airline-accounts -Ensured that the clients’ needs were met according to company's services and SLAs-Managed the company’s Operations, HR and Training needs in 6 Greek airports and ensuring the company met its obligations to the Airport Operators and customer Airlines

-Enhanced quality across the organization to provide stable performance-Responsible for identifying and correcting QA system deviations and deficits-Developed, implemented, and monitored the company’s compliance with internal control requirements and SLAs-Prepared reports based on audit/inspection results-Review of policy, manuals, procedures, and identifying gaps with regulations and requirements

Manager for assistance services offered to passengers with Disabilities or Reduced Mobility-Supervised and coordinated 37 local airport teams-Liaising with airport operators such as AIA and Fraport- Implemented company policies and procedures.-Integrated PRM Management System with Quality, Safety, Health and Safety and Security Management Systems-Developed key performance targets and indicators for the monitoring of the service quality and efficiency-Developed quality… Show more Manager for assistance services offered to passengers with Disabilities or Reduced Mobility-Supervised and coordinated 37 local airport teams-Liaising with airport operators such as AIA and Fraport- Implemented company policies and procedures.-Integrated PRM Management System with Quality, Safety, Health and Safety and Security Management Systems-Developed key performance targets and indicators for the monitoring of the service quality and efficiency-Developed quality assurance plans by conducting hazard and risk analyses, identifying critical control points, and preventive measures Show less

-Supported the company’s internal Quality, Safety, H&S, Security and Environmental assurance system program-Planed and performed internal inspections and audits. Reported, provided feedback, and re-audited company's operations.-Supervised, monitored and reported on non-conformity corrective actions.

-Μanage the relationship between the company and 6 Airline-accounts -Ensured that the clients’ needs were met according to company's services and SLAs-Managed the company’s Operations, HR and Training needs in 6 Greek airports and ensuring the company met its obligations to the Airport Operators and customer Airlines

-Enhanced quality across the organization to provide stable performance-Responsible for identifying and correcting QA system deviations and deficits-Developed, implemented, and monitored the company’s compliance with internal control requirements and SLAs-Prepared reports based on audit/inspection results-Review of policy, manuals, procedures, and identifying gaps with regulations and requirements

-Identifying and estimating deviations from set quality standards, preparing a list of deviations, and verifying corrections according to company standards and SLAs-Inspecting, monitoring, recording, and reporting customer (airline & passenger) satisfaction, -Handling and preparing first-level reports on complaints

-Responsible for the day to day operation of the customer care department-Created and managed yearly support and maintenance, contracts and accompanying policies-Store personnel training on: Software/Hardware solutions implemented, customer service and sales techniques, importance of stock replenishing on time and excellence in service delivery.

-Installation and support of Microsoft operating systems and applications-Customization and support of various ERP solutions-Response, research, analysis and privatization of customer requests and suggestions