Director Of Operations
• Responsible for distribution facility and operations in Northern California region • Manage 4 department managers with 75 warehouse and transportation personnel. • Designed protocols and SOPs for each position with performance indicators and metrics. • Reduced labor cost by 22% in shipping department through development of incentive program for night warehouse team to increase productivity, employee morale and retention. Yearly savings $180,000 • Monitored inventory levels and established standard formula for cost per unit. • Increased customer service level and satisfactory, in collaboration with local sales staff, driver input and direct customer feedback. Route consolidation and creation of 2 hybrid driver/warehouse positions. • Decreased transportation labor cost 25% - eliminated excessive driver overtime $120,000 annually. • Prepared annual budget and strategic forecasting for Northern California distribution facility. • Worked with HR Department at Corporate HQ handling all compliance and personnel matters. Responsible for payroll, onboarding, training establishing KPIs and performance reviews.