- Manage a book of enterprise clients- Dedicated engineer assigned to any support requests submitted by the assigned clients- Attend regular cadence calls to address any issues and build rapport- Assist with initiatives by providing strategic input and best practices- Proactively schedule workshops and training sessions to help clients extract more value from the product- Alert clients to opportunities for refinement in their Tealium implementation and processes through regular wellness reviews and configuration audits- Work with operations and engineering teams to alleviate any issues found with client accounts and environments- Attend any onsite working sessions with clients- Participate in quarterly business reviews- Keep clients informed on product roadmap and facilitate early access opportunities

Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time, and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Hub (CDH) enables you to connect your data so you can connect with your customers.

-Responsible for front-end development and maintenance of two company websites. -Created new WordPress Post Types with a focus on taxonomy SEO. -Built custom report generator within homebuilt CRM using PHP, AJAX, and SQL. -Responsible for complete implementation of referral program functionality using PHP, JavaScript, AJAX, and SQL.-Assists with IT related efforts by managing company’s G Suite, mobile device management, and admin accounts for all third party software.

-Developed strategy for calling on lapsed business opportunities starting as the sole Business Development Rep making 100-120 calls daily and growing this number by leading a team of 3 BDR’s. -Increased customer retention rate from 5% to 11% during 2019 fiscal year. -Managed CRM (Close.io): provided reports to senior leadership on sales outreach efforts, created smartviews, managed lead input and account ownership. -Responsible for developing innovative programs with the goal of increasing customer retention and brand awareness.-Created client feedback process, increasing 5-star Google Reviews and identifying areas for improvement.-Formed mutually beneficial partnerships with complementary luxury brands through co-hosted events, referral programs, and co-branded marketing efforts. -Created email campaigns via Hubspot to drive leads to sales funnel, qualify prospects, and build client travel profiles. Created engaging collateral to showcase our offerings in a digestible format to enable the sales team. Designed and deployed physical mailers targeting specific regions to meet our demographic.

Charter Flight Group is a dedicated and experienced private charter company providing impeccable private charter aircraft service from takeoff to touchdown. My focus as the Client Success Manager is to create unique client experiences while offering an unparalleled commitment to safety, convenience and discretion.

-Responsible for managing channel program at a fast growing SaaS company.-Prospected and signed new partners while nurturing existing relationships through training, conflict resolution, creation and execution of incentive programs.-Focussed efforts on K12, State & Local Gov, and Commercial markets in North America.-Served as a connector between the territory sales reps and top performing channel partners to ensure success by building cohesive relationships. -Grew channel program from 22 to 31 active partners during tenure. -Saw an overall increase in partner performance resulting in 4 partners moving from Silver to Gold tier and 2 moving from Gold to Platinum.

-Responsible for room inventory management of 1190 rooms and the overall operation of the hotels front office including front desk agents, concierge, and bellmen. -Trained front office on guest services, check in and out process, Hilton loyalty program, conflict resolution, and daily billing procedures.-Coached frontline team members on upsell techniques in an effort to increase top-line revenue.-Monitored and tasked to improve service scores through increasing positive guest surveys and tripadvisor reviews.

-Rolled out the red carpet for all hotel VIP’s from delivering a premium check-in experience and serving drinks in the Rock Royalty Lounge to producing financial insight into suite performance for condo owners, including details of monthly revenue statements and reserve accounts.-Served as the liaison between the hotel and over 700 hotel condo owners, managing all owner relations and requests.-Upsold hundreds of rooms and amenities every month to financially benefit the hotel. -Prepared and presented hotel’s VIP arrivals report at daily department head meeting.-Built and maintained mutually beneficial relationships with key players in the San Diego tourism industry; including but not limited to restaurants, local attractions, nightclubs, transportation, and tour operators.

Transferred to Operations Department in December 2011 joining a team that services a high volume product. Managing all aspect of major data storage account. Create and execute projects to ensure smooth sale and delivery for accounts. Collaboratively designed a process to receive, inspect, test, and store over $2 million worth of consignment inventory. Developed a time-scale breakdown, detailing every aspect of a hard drive upgrade process that allowed the Customer Focused Team Leader to accurately bill the customer. Daily duties include organizing and testing materials to prepare for customer orders, assisting customers with demand forecasting, and analyzing data for failure analysis reports.Daily meetings to schedule task objectives and monitor progress goals.

Duties included updating and submitting reports, vouchering AP invoices, mediating communication between external vendors and internal buyers, organizing and filing the weekly check run, and scanning and storing PODs.

Supplier credit recovery firm. Cold called 100+ vendors through contact list per day. Hunted through prospective clients to obtain a list of payables.